Taking Extra Steps to Safely Keep Customers Connected
ROCK HILL, S.C. – March 18, 2020 – Comporium is keeping its trucks rolling and its retail locations open to keep you connected during the COVID-19 outbreak. Comporium’s customer service and technical staff are essential to serving our customers by fulfilling our commitment to provide 60 days of free internet service to currently unserved students while working with current customers impacted by COVID-19 to keep them connected.
Comporium is ramping up safety precautions to make sure that employees in these vital roles remain healthy and able to serve while also protecting our customers. In addition to the social distancing practices and safety protocols we’ve already asked our staff to use, Comporium’s customer service team will implement a quick screening process prior to scheduling a home visit or to working with customers at one of our locations.
Customers will be asked four general questions to help our team determine if there is a greater risk of spreading COVID-19:
If the customer has been in close contact during the past 14 days with anyone diagnosed with COVID-19;
If the customer has been advised by a medical professional to stay home or avoid contact with others;
If the customer has been free of fever (100.4 or higher), coughing, shortness of breath or symptoms associated with COVID-19 for at least 24 hours; and
If the customer has traveled outside the US.
Customers are not required to answer these questions, but in order to ensure that our service team operates safely, Comporium may have to delay an in-person visit with the customer if it cannot be determined that the risk of spreading the coronavirus is low.
Additionally, Comporium is asking our employees to take extra steps to monitor themselves for signs of illness daily. We’re also asking that they err on the side of caution if they believe they have been exposed to COVID-19 and to stay home for 14 days. The goal of these extra measures is to make sure that our technicians and customer service team can continue to serve our community safely, quickly and help keep you connected to the people and information you need most.
Help Comporium and Other Utilities Avoid Service Disruptions
Comporium is reminding customers and construction crews to be more conscientious about checking for buried communications equipment before digging. With the community having a greater reliance on their utilities, it’s more important than ever to Call Before You Dig.
Throughout the Carolinas, you can request a check for buried utility services – also referred to as a locate ticket – by calling 811. The service is free to the public and could prevent you from accidentally damaging underground utilities and causing an outage. If you you’d like to learn more or request a locate ticket online, visit https://sc811.com/ for service in South Carolina and https://www.nc811.org/ for service in North Carolina.
Comporium, Inc., headquartered in Rock Hill, S.C., is a diversified, privately-held communications company that employs nearly 1,100 people and provides broadband, TV, voice, wireless, smart home systems and advertising services throughout the Carolinas. Comporium’s ventures include companies providing business solutions, data storage and managed services, smart devices and connected home services, and digital signage. For more information, please visit www.comporium.com.