Common Tools and Help.
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Help Center


Common Tools & Help

Have a question? Rated with a customer service satisfaction of 99.6%, our knowledgeable team of experts is here to help 24/7.
Contact an agent by clicking on the "Chat with an Expert" tab below or call 888.403.2667.

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Antivirus Protection

Keep your computer safe and protected with your free download of Trend Micro. The best in Internet security, Trend Micro protects your computer from harmful viruses. Installation is simply by selecting ‘Manage Anti-Virus Software’ through 'My Account' - Go to My Account >

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Email Support

Looking for help around your account? You can find a variety of support topics in our Help Center. You'll find helpful information like how to setup your email on an Apple Device or Andriod Device, as well as articles on Filters, Phishing, and much more.

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Speed Test

Need to check your speed? Speed makes everything online better. Websites load faster, videos stream in higher quality, music streams flawlessly, and downloads blaze. Click the "GO" Button to start your speed test.
*For optimal and accurate speed test results, we recommend using the Google Chrome web browser. Speed tests conducted using Internet Explorer will produce inaccurate results.

Other Helpful Resources

Video Only Closed Captioning Technical Support

To report an immediate technical issue regarding closed captioning for your video service, please contact Comporium’s Repair Service by dialing 6-1-1 or the local number for your area.

Written complaints may be dropped off at your local Comporium office; mailed to:
Closed Captioning Coordinator, Regulatory Affairs, PO Box 470, Rock Hill, SC 29731; faxed to: (803) 326-5703; or e-mailed to: (Please note that this email address is for closed captioning issues ONLY.)

If you wish to speak to the Closed Captioning Coordinator, you may call the following toll free number: (877) 355-3253 (please note: this number is only for closed captioning questions or complaints).

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