Live Support Rates, Terms, Conditions - Comporium - High Speed Internet, Security, and Digital Video

RATES, TERMS AND CONDITIONS GUIDELINES

APPLICABLE TO
COMMUNITY LONG DISTANCE, INC. d/b/a COMPORIUM LONG DISTANCE

LONG DISTANCE SERVICE AGREEMENT

Effective February 1, 2014

  1. Application of Agreement
  2. The Rates, Terms and Conditions Guidelines (Guidelines) is an integral part of the Community Long Distance, Inc. Long Distance Services Agreement (Agreement) and contain the rates, terms and conditions applicable to the provision of Interstate Telecommunications Service and International Message Telecommunications Service by Community Long Distance, Inc. (hereafter referred to as the “Company”). Interstate Telecommunications Service, as defined herein, refers to service between and among domestic points in the United States, except that this service does not include intrastate telecommunications service regulated by the South Carolina Public Service Commission. International Message Telecommunications Service, as defined herein, refers to service from the Company’s points of presence in the United States to international points outside the United States. Service is furnished subject to the availability of facilities and subject to transmission, atmospheric and like conditions.
  3. This Agreement applies to in-state long distance and local toll calls in those states that do not regulate rates through filings with the state public utility commission. Rates vary among such states and are subject to change, so please contact the Company for specific rate information. Current basic in-state Dial 1 rates in such states do not exceed $0.50 per minute.
  4. Definitions
    Certain terms used generally throughout the Guidelines are defined below:

2.1. Business Customers – The term “Business Customers” denotes those Customers whose use of the Company’s service is primarily or substantially of a business, professional, institutional or occupational nature, or for the administration of activities of such institutions as clubs, hospitals, schools, colleges, churches and charitable organizations.

2.2. Calling Card Calls – A Direct Dialed or Operator Assisted Call for which charges are billed not to the originating telephone number, but to a LEC or interexchange carrier calling card.

2.3. Central Office – Local Exchange Carrier switching system where Local Exchange Carrier customer station loops are terminated for purposes of interconnection to each other and to trunks.

2.4. Channel – The term “Channel” denotes a path for electrical transmission between two or more points, the path having a band width designed to carry voice grade transmission.

2.5. Collect Call – The term “Collect Call” denotes an Operator Assisted Call as to which responsibility for payment is accepted and acknowledged by the Customer at the terminating number.

2.6. Customer – The term “Customer” denotes the person, partnership, association, joint stock company, trust, corporation, or governmental entity or any other entity, that is responsible for payment of charges and for compliance with this Agreement.

2.7. Customer – Provided Facilities – The term “Customer – Provided Facilities” denotes all communications facilities provided by the Customer and/or authorized user other than those provided by the Company.

2.8. Direct Dialed Call – The term “Direct Dialed Call” denotes an interstate or international telephone call which is automatically completed and billed to the telephone number from which the call originated without the automatic or live assistance of an operator. This includes calls forwarded by call forwarding equipment.

2.9. Exchange – The term “Exchange” denotes a unit established by the Local Exchange Carrier for the administration of communications service in a specified area, which usually embraces a city, town or village and its environs. It consists of one or more central offices together with the associated facilities used in furnishing communications service within that area. One or more designated exchanges comprise a given Local Access and Transport Area.

2.10. International Message Telecommunications Service – The term “International Message Telecommunications Service” denotes the furnishing of station-to-station direct dial International switched network services to the customer for the completion of long distance voice and dial up low speed data transmission over voice grade channels from the Company’s Points of Presence to points in other countries as specified herein.

2.11. Interstate Telecommunications Service – The term “Interstate Telecommunications Service” denotes the furnishing of direct dial and operator assisted domestic interstate switched network services to the Customer for the completion of long distance voice and dial up low speed data transmissions over voice grade channel between and among points within the United States.

2.12. Local Exchange Carrier (LEC) – The term “Local Exchange Carrier” denotes any telephone company that has been granted a certificate of Public Convenience and Necessity by a State Commission, which provides local telephone service to Customers within a defined exchange.

2.13. Operator Assisted Call – The term “Operator Assisted Call” denotes an interstate or international telephone connection completed through the use of Operator Services.

2.14. Operator Services – The term “Operator Services” denotes any telecommunication service initiated by a Customer that includes, as a component, any automatic or live assistance to a Customer to arrange for billing or completion, or both, other than automatic completion with billing to the telephone from which the call originated or completion through an access code used by a Customer, with billing to an account previously established with a carrier by the Customer.

2.15. Operator Station Calls – The term “Operator Station Calls” denote an Operator Assisted Call wherein the person originating the call is assisted by an operator but does not specify a particular person, department or extension to be reached through a PBX attendant. The call may be billed to the originating number or the terminating number (a Collect Call).

2.16. Other Common Carrier – The term “Other Common Carrier” denotes a common carrier, other than the Company, providing domestic or international communications service to the public.

2.17. Person-to-Person Calls – The term “Person-to-Person Call” denotes an Operator Assisted Call, which is placed under the stipulation that the caller will speak only to a specific called party, a specified extension or office to be reached through a PBX attendant. Such a call is not completed until either the specific party named by the caller is contacted, or the caller agrees to speak to a different party. The caller must arrange with the operator to make a person-to-person call; otherwise, all calls will be treated as Operator Station Calls.

2.18. Points of Presence – The term “Points of Presence” denotes the sites where the Company provides a network interface with facilities provided by Other Common Carriers, Local Exchange Carriers or Customers for access to the local area network. The Company’s Point of Presence is Rock Hill, South Carolina.

2.19. Premises – The term “Premises” denotes a building or buildings on contiguous property (except railroad rights-of-way, etc.) not separated by a public highway.

2.20. Residential Customers – The term “Residential Customers” denotes those Customers whose primary use of the Company’s service is of a social and domestic nature and other use, if any, is merely incidental.

2.21. Third-Party Calls – The term “Third-Party Call” denotes an Operator Assisted Call for which charges are billed not to the originating number, but to a third party telephone number which is neither the originating nor the terminating telephone number.

  1. General Provisions
    3.1 Service Description
    Interstate Telecommunications Service is offered to residential and business Customers of the Company to provide Direct Dialed and Operator Assisted Calls placed in the United States. International Message Telecommunications Service is offered to residential and business Customers of the Company to provide Direct Dialed termination of international station-to-station calls placed from origination points in the United States, using the Company’s network to the countries or areas designated which are not part of the United States or its territories. The Company provides switched long distance network services for voice grade and low speed dial-up data transmission services offered on a usage sensitive basis. All services are provided subject to the terms and conditions set out in this offering.

3.2 Interconnection with Other Common Carriers
The Company reserves the right to interconnect its services with those of any Other Common Carrier, Local Exchange Carrier, or alternate access provider of its election, and to utilize such services concurrently with its own facilities for the provision of services offered herein.

3.3 Undertaking of the Company
(a) The Company undertakes to provide switched Interstate Telecommunications Service and International Message Telecommunications Service in accordance with the terms and conditions set forth in this Agreement.

(b) The Company shall provide Interstate Telecommunications Service and International Message Telecommunications Service as an integral part of the Company’s intrastate service offerings. Services are available twenty-four hours per day, seven days per week.

3.4 Use of Service
Customers are prohibited from and by their acceptance of service agree not to use the services furnished by the Company for any unlawful purpose or for any purpose prohibited under the provisions of any regulatory order.

3.5 Liability of the Company
Except as stated in this section 3.5, the Company shall have no liability for damages of any kind arising out of or related to events, acts, rights or privileges contemplated in this Agreement.

(a) The liability of the Company, if any, for damages resulting in whole or in part from or arising in connection with the furnishing of service under this Agreement, including but not limited to mistakes, omissions, interruptions, delays, errors or other defects in transmission occurring after service activation and during the course of furnishing service or arising out of any failure to furnish service shall in no event exceed an amount of money equivalent to the proportionate charge to Customer for the period of service during which such mistakes, omissions, interruptions, delays or errors or defects in transmission occur and continue. However, any such mistakes, omissions, interruptions, delays, errors, or defects in transmission or service which are caused by or contributed to by the negligence or willful act of Customer, or which arise from the use of Customer-Provided Facilities or equipment shall not result in the imposition of any liability whatsoever upon the Company.

(b) The Company is not liable for any act, omission or negligence of any Local Exchange Carrier or other provider whose facilities are used concurrently in furnishing any portion of the services received by Customer, or for the unavailability of or any delays in the furnishing of any services or facilities which are provided by any Local Exchange Carrier. Should the Company employ the service of any Other Common Carrier in furnishing the services provided to Customer, the Company’s liability shall be limited according to the provisions of Section 3.5(a) above.

(c) Under no circumstances whatever shall the Company or its officers, agents, or employees be liable for indirect, incidental, special or consequential damages.

(d) The Company shall not be liable for any failure of performance hereunder due to causes beyond its control, including but not limited to fire, flood, or other catastrophes; Acts of God; atmospheric conditions or other phenomena of nature, such as radiation; any law, regulation, directive, order or request of the United States Government, or any other government including state and local governments having any jurisdiction over the Company or the services provided hereunder; national emergencies; civil disorder, insurrections, riots, wars, strikes, lockouts, work stoppages, or other labor problems or regulations established or actions taken by any court or government agency having jurisdiction over the Company.

(e) The Company is not liable for any damage to Customer’s premises or equipment arising out of the connection of any of Company equipment associated wiring on such premises, or from the installation or removal thereof except to the extent that such damage results from the Company’s negligence or willful misconduct. Customer will indemnify and save and hold the Company harmless from any claims of the owner of Customer’s premises or equipment, or other third party claims for such damages.

(f) The Company shall not be liable for any act or omission of any other entity furnishing to the Customer facilities or equipment used with the service furnished hereunder; nor shall the Company be liable for any damages or losses due in whole or in part to the fault or negligence of the Customer or due in whole or in part to the failure of Customer-provided equipment or facilities.

3.6 Indemnification
Customer agrees to defend, indemnify, and hold the Company harmless from and against any third-party claims against the Company that arise from Customer’s use of the services. Further, Customer agrees to reimburse the Company for all costs and expenses related to the defense of any such claims, including attorney’s fees. The foregoing shall not apply to such claims that are based on the Company’s willful misconduct or gross negligence. This provision will continue to apply after the Agreement ends.

3.7 Warranties
Except as this Agreement expressly states, the company makes no warranty regarding the services and disclaims any implied warranty, including any warranties of merchantability or fitness for a particular purpose.

3.8 Assignment
(a) Customer shall not assign or transfer the use of the Company’s services except that, where there is no interruption or relocation of use, such assignment or transfer may be made to an assignee Customer, whether an individual, partnership, association or corporation, if the Company consents in writing to such assignment and provided that:

  1. Customer of record (assignor Customer) requests such assignment or transfer in writing in accordance with paragraph (c) below: and
  2. The new Customer (assignee Customer) notifies the Company in writing that it agrees to assume all outstanding obligations of the former Customer for use of the Company’s services. These obligations include all outstanding indebtedness for the use of the Company’s service.

Consent to such assignment or transfer will not be unreasonably withheld.

(b) Any permitted assignment or transfer of the Company’s service shall not relieve or discharge any Customer from remaining jointly and severally liable with the new Customer for any obligations existing at the time of transfer or assignment.

(c) Customer shall provide written notice to the Company at least forty-five (45) days prior to the effective date of any requested assignment or transfer. The company agrees to respond to a request to assign or transfer to another Customer within thirty (30) days of receipt of notification. All terms and provisions contained in this Agreement shall apply to any assignee or transferee.

3.9 Allowance for Interruption of Service
If, for any reason, the service is interrupted, the Customer will only be charged for the service that was actually used.

3.10 Access to Telecommunications Service
(a) Interstate Telecommunications Service and International Message Telecommunications Service are available to any Customer subscribing to any of the Company’s intrastate service offerings in any area in which the Company’s intrastate services are offered. Where a Customer subscribes to a direct connection, the Customer may use the Company’s Interstate Telecommunications Service by dialing 1 + area code and number, 0 + area code and number, or 00. Where a Customer subscribes to a direct connections, the Customer may use the Company’s International Message Telecommunications Service by dialing 1 + the Country Code + the National Number (telephone number).

(b) A Customer may access the Company’s Interstate Telecommunications Service and International Message Telecommunications Service from any location in the 50 United States, Puerto Rico, or the United States Virgin Islands through the use of the Company’s Calling Card.

3.11 Determination of Rate Mileage
Usage charges for all mileage sensitive products are based on the airline distance between rate centers associated with the originating and terminating points of a call.

For the purposes of Section 5 following, rate mileage shall be determined by applying the formula below to the vertical and horizontal coordinates associated with the rate centers involved. The Company uses the rate centers and associated vertical and horizontal coordinates that are produced by Telcordia. The airline mileage between rate centers is calculated as follows, where V1 and H1 are the vertical and horizontal coordinates, respectively, of Point 1, and where V2 and H2 are the vertical and horizontal coordinates, respectively, of Point 2.

Formula: The square root of the following equation:

( (V1-V2)2 + (H1-H2)2 )
10

  1. Payment and Credit Provisions

4.1 Payment of Charges
(a) Customer shall pay for all charges invoiced for usage of the Company’s service hereunder. All bills are due by the 10th day after bill date and are payable at the Company’s office in South Carolina.

(b) Once service is activated, Customer is liable for the payment of all charges for services to be provided by the Company to Customer.

(c) Monthly recurring charges shall be billed one month in advance and charges associated with usage shall be billed in arrears.

(d) Any applicable federal, state and local use, excise, sales or privilege taxes, franchise fees, or similar liabilities chargeable to or against the Company as a result of the provision of the Company’s services hereunder to Customer, shall be charged to and payable by Customer in addition to the rates indicated herein for Interstate Telecommunications Service and International Message Telecommunications Service.

(e) In the event the Company must employ the services of attorneys for collection of charges due under this Agreement and any separate contract for Special Services, Customer shall be liable for all costs of collection including a reasonable attorney’s fee.

(f) It is the intention of the Company to conform strictly to applicable laws.

4.2 Security for Payment
(a) Authorization to Obtain Credit Information
The Company reserves the right to require all Customers to establish credit worthiness to the reasonable satisfaction of the Company. Upon application for service, Customer shall be deemed to have authorized the Company to obtain such routine credit information and verification as the Company shall require in accordance with its then existing credit policies.

(b) Deposit
Prior to service activation or any permitted assignment, the Company reserves the right to require any Customer whose credit worthiness has not been established to the reasonable satisfaction of the Company to make a deposit to guarantee payment of charged. After service activation, if Customer’s recurring charges are usage sensitive and Customer’s actual monthly usage exceeds Customer’s estimated monthly usage by more than 25% a deposit or additional deposit may be required.

(i) The total amount of any security deposit, if required by the Company, shall be a maximum of the Customer’s estimated charges for two (2) months’ service. Deposits may be applied against any bill(s) owed by Customer to the Company for service rendered hereunder and the Company’s intrastate service and installation of service, to the extent that such bill(s) are unpaid more than thirty (30) days after the bill date.

(ii) After the initial thirty (30) days, a deposit will accrue interest at the rate not to exceed eight (8) percent per annum.

(iii) A deposit will be returned by the Company under the following circumstances:

When an application for service has been cancelled prior to service activation, the deposit will be applied to any existing charges incurred in accordance with the provisions of this Agreement. The Company agrees to refund the excess portion of the deposit, if any, within thirty (30) days following settlement of Customer’s account.

Upon the discontinuance of service, the Company will refund Customer’s deposit to the extent that it exceeds any unpaid charges for installation and service to Customer.

(iv) The unused portion of a deposit and accrued interest will be refunded if Customer has demonstrated its credit worthiness by paying each and every bill rendered by the Company for service within the prescribed period for each of the twelve (12) months following the tender of such deposit.

(v) The refunding or crediting of Customer’s deposit and accrued interest in no way relieves Customer from complying with all terms and provisions contained in the Company’s Agreement or from tendering payments when due.

4.3 Terminations or Denial of Service by the Company
In the event of nonpayment of any bill rendered or any required deposit, the Company may, after written notice, suspend your service. The Company may, immediately and without notice to you, and without liability of any nature, temporarily deny, terminate, or suspend your service:

(a) In the event you or your agent: (i) willfully damage the Company’s equipment, interfere with use of the Company’s service by other customers of the Company; (ii) unreasonably place capacity demands upon the Company’s facilities or service; (iii) violate any statute or provision of law, or any rule or regulation of any state or federal regulatory agency relating to communications; or (iv) otherwise fail to comply with the provisions of this Agreement or applicable law; or

(b) In the event you become insolvent, are the subject of any formal legal proceeding commenced in a court involving a voluntary or involuntary petition or proceeding in bankruptcy, seek protection or relief from creditors in formal legal proceeding after a filing for such relief, or execute an assignment for the benefit of creditors; or

(c) In the event that the Company determines that any service is being used fraudulently or illegally, whether by you or your agent.

4.4 Customer’s Liability in the Event of Denial of Access to Service by the Company
In the event Customer’s service is disconnected by the Company for any of the reasons stated in Section 4.3, Customer shall be liable for all unpaid charges due and owing to the Company associated with the service. Customer’s deposit and accrued interest shall be applied to all cancellation charges applicable to the service offering received by Customer.

4.5 Reinstitution of Service
If Customer seeks reinstitution of service following denial of service by the Company, Customer shall pay to the Company prior to the time service is re-instituted (1) all accrued and unpaid charges, and (2) a deposit per section 4, subparagraph 4.2(b)(1) in order to re-institute service.

4.6 Discontinuation of Service
The Customer’s service shall automatically discontinue upon discontinuation of the Customer’s subscription to the Company’s intrastate domestic service.

4.7 Billing Disputes
In the event Customer disputes any charges billed by the Company, Customer may withhold from payment to the Company the disputed portion of any billing pending resolution of the dispute, provided Customer submits to the Company an itemized statement in writing which identifies the disputed charges and reasonably explains the basis of the dispute. Customer’s explanation must be received by the Company within ten (10) days of the bill date of the disputed bill. The Company shall resolve the dispute, within thirty (30) days of receipt of determination of whether any billing adjustment should be made into Customer’s account. In making such determination the Company will consider all relevant and credible information provided by Customer as well as any other information reasonably available to the Company. The burden of proof to establish any right to billing adjustments in Customer’s favor shall be solely upon Customer. In the event Customer does not agree with the initial determination by the Company relating to amounts in dispute and adjustments, if any, which the Company may agree to make, Customer shall so advise the Company and within ten (10) days following the Company’s initial determination shall submit to the Company any additional information which Customer deems pertinent or relevant to the dispute. Within twenty (20) days of the Company’s receipt of additional information, the Company shall make its final determination based upon all documentation or information available to the Company. In the event the Company lacks credible evidence to substantiate the Customer’s position after a reasonable review of and consideration of such information available, the Company shall notify Customer and, if the Company determines that all or any portion of such disputed amount is still owed, Customer shall be required to tender payment of such amount within ten (10) days thereafter. If Customer withholds the disputed amount thereafter, or within the time required, fails to provide supporting information in writing which sets out a legitimate basis under this Agreement for disputing any charges, Customer’s account shall be deemed to be past due and unpaid. In such event, the Company shall be entitled to deny Customer’s service immediately and/or require an additional deposit. If the billing dispute is resolved in favor of the Company, any payments withheld pending resolution of the dispute shall be subject to a late payment fee of 1.5 percent per month for the period during which such charges remain unpaid.

4.8 Right to Backbill for Improper Use of the Company’s Services
Any person or entity which uses, appropriates or secures the use of services from the Company, whether directly or indirectly, in any unlawful manner or through the providing of any misleading or false information to the Company and which use, appropriation, or securing of services is inconsistent with the stated uses, intents and purposes of this Agreement or any restrictions, conditions, and limitations stated herein, shall be liable for an amount equal to the accrued and unpaid charges that would have been applicable to the use of the Company’s services actually made by a Customer.

4.9 Late Payment Fee and Return Check Fee
The Company may establish returned check fees and/or late payment charges at the highest interest rate not to exceed the amount allowable by law. Customers billed by the LEC or other agents on behalf of the Company are responsible for late payment, returned check and/or other such charges that these agents may employ in their billing process.

  1. Rate Provisions for Interstate Telecommunications Service and International Message Telecommunications Service

5.1 Types of Offerings

Company offers Direct Dialed Interstate Telecommunications Service; Direct Dialed International Message Telecommunications Services; Operator Assisted Telecommunications Services (Operator Station and Person-to-Person); Calling Card Service; 800 Service; T-1 Service; and Directory Assistance Services. All rates listed are maximum rates, which the Company will charge for utilization of the relevant Services, unless otherwise provided.

(a) Determination of Duration
(i) For Direct Dialed, Operator Station, Calling Card, 800 Service and T-1 Service calls, chargeable time begins when the connection is established between the calling station and the desired telephone, attendant board, or private branch exchange console. For Collect, Person-to-Person, and Third Party Verification calls, chargeable time begins when the designated party comes on the line, or when the caller agrees to speak with a substitute party.

(ii) Chargeable time ends when the connection is terminated.

(iii) Chargeable time does not include the time lost because of faults or defects in the service.

(b) Determination of Time of Day
(i) Standard, Discount, and Economy, or Day, Evening, and Night/Weekend times are determined by the local time of the location of the rate center of the calling service point. Chargeable time for a rate period (e.g. 8AM-5PM) begins with the first stated hour (8AM) and continues to, but does not include, the second stated hour (5PM). The rate applicable at the start of chargeable time at the calling station applies to the entire call. If a call begins in one discount period and ends in another, the initial period discount applied is the discount in effect at the time the call is established. The charges for each additional minute of usage is the additional minute billing rate of the rate period in which the beginning of each minute occurs.

(ii) Rate Period Chart

MON

TUE WED THUR FRI

SAT

SUN

8:00 A.M. to *5:00 P.M.

Day Rate Period

Night/Weekend Rate Period

5:00 P.M. to *11:00 P.M. Evening Rate Period Night/ Weekend Rate Period

Evening Rate Period

11:00 P.M.

.

*To But Not Including

(iii) The Evening rate apples to the following holidays unless a lower rate period is in effect: New Year’s Day (January 1st); Martin Luther King Day; Presidents’ Day; Memorial Day; Independence Day (July 4th); Labor Day; Columbus Day; Veterans’ Day; Thanksgiving Day; and Christmas Day (December 25th).

(c) Calculation of Billable Time
All services are billable to the whole minute except Business Advantage, Community Alliance Business Advantage, Advantage 800 Business, and T-1 Service, which are billed in six second increments.

DIRECT DIALED INTERSTATE TELECOMMUNICATIONS SERVICE
BASIC RATE PLAN

The following rates apply to Direct Dialed Interstate Telecommunications Service calls completed by customers subscribing to the Basic Rate Plan: $0.31 per minute billed in full minute increments.

DIRECT DIALED INTERSTATE TELECOMMUNICATIONS SERVICE
DISCOUNTED CALLING PLANS – RESIDENTIAL

CLD Easy TalK Plan
This is a block of minutes provided for a flat monthly fee. It is a plan for residential customers only. It is beneficial for customers who like to control costs and usually have at least 250 minutes per month.
1. 250 US minutes – $12.95/month
2. 500 US minutes – $25.00/month
3.1000 US minutes – $49.00/month
4. Overage minutes billed at 7 cents/min

A Better Plan
This is a flat rate plan for residential customers where the per-minute rate is applicable anytime, anywhere in the United States. This plan is most beneficial to customers with 50-100 minutes of long distance calling per month.
1. Monthly Rate $1.99
2. Per Minute Rate 9.9¢

The Great Plan
This is a flat rate plan for residential customers where the per-minute rate is applicable anytime, anywhere in the United States. This plan is most beneficial to customers that have over 100 minutes of long distance calling per month.
1. Monthly Rate $4.95
2. Per Minute Rate 6.9¢
3. There is a 30¢ surcharge on all toll-free calls made from payphones.

Nickel Now Plan
This is a flat rate plan for residential customers where the per-minute rate is applicable anytime, anywhere in the United States. This plan is most beneficial to customers that have over 200 minutes of long distance calling per month.
1. Monthly Rate $6.95
2. Per Minute Rate 5¢

Simple Advantage
This plan is designed for customers that do a mixture of their long distance calling during the Day, Evening, and/or Night or for customers who do the majority of their long distance calling during the day. This plan can also be used in conjunction with the Advantage International Plan.
1. No Monthly Fee!
2. Per Minute Rate anytime within a 35 mile area 9¢
3. Per Minute Rate anytime outside a 35 mile area 14¢

Advantage Plus
This plan is designed for residential customers that do the majority of their long distance calling after 7:00 P.M. and/or on weekends. This plan can also be used in conjunction with the Advantage International Plan.
1. No Monthly Fee!
2. Per Minute Rate anytime within a 35 mile area 9¢
3. Per Minute Rate anytime outside a 35 mile area:

  7PM-7AM Mon-Fri,
all day on weekends
and holidays
7AM-7PM Mon-Fri
Outside SC 25¢
Inside SC 15¢ 25¢

 

DIRECT DIALED INTERSTATE TELECOMMUNICATIONS SERVICE
DISCOUNTED CALLING PLANS – BUSINESS
Simple Advantage
This plan is designed for customers that do a mixture of their long distance calling during the Day, Evening, and/or Night or for customers who do the majority of their long distance calling during the day. This plan can also be used in conjunction with the Advantage International Plan.
1. No Monthly Fee!
2. Per Minute Rate anytime within a 35 mile area 9¢
3. Per Minute Rate anytime outside a 35 mile area 14¢
Business Advantage
This is a flat rate plan for business customers where the per-minute rate is applicable anytime, anywhere in the United States. This plan also offers term commitment discounts.
1. No Monthly Fee!
2. Per Minute Rate without a term commitment 11¢
3. Per Minute Rate with a one year term commitment 7.9¢
4. Per Minute Rate with a two year term commitment 6.9¢
5. Usage is billed on six-second increments.
6. Domestic calling card calls are 25¢ per minute with no surcharge per call.
7. Customers on this plan receive a 15% discount on International calls.
8. Per Minute Rate for DIRECT BILL only customers with 1,000+ minutes per month with a three-year term commitment 5.9¢
9. Per Minute Rate for DIRECT BILL only customers with 35,000+ minutes per month with a three-year term commitment 4 cents
Community Alliance Business Advantage
These rates are available to business customers that are members of either the Rock Hill, Fort Mill, Lancaster, or York Chamber of Commerce. The per-minute rate is applicable anytime, anywhere in the United States.
1. No Monthly Fee!
2. Per Minute Rate without term commitment 7.9¢
3. Per Minute Rate with one year term commitment 6.9¢
4. Usage is billed on six-second increments.
5. Domestic calling card calls are 25¢ per minute with no surcharge per call.
6. Customers on this plan receive a 15% discount on International calls.
7. Per Minute Rate for DIRECT BILL only customers with 1,000+ minutes per month with a two-year term commitment 5.9¢

SMALL BUSINESS BUNDLE

  1. These flat rate plans offer 5,000 minutes per month for $150, 1,000 minutes per month for $40, and 500 minutes per month for $25, respectively, with overage minutes billed at $0.049 per minute. These plans require a 3 year term agreement and apply to both outbound and inbound minutes. The minutes included in the blocks will include the total minutes of both interstate and intrastate calls. Blocks of minutes not used do not roll to the next month.

T-1 SERVICE

T-1 Service is designed for large business customers with at least $1,000 total usage per month. T-1 outbound and inbound wide area telecommunications service is interstate service offered over a T-1 facility provided by the Local Exchange Carrier serving the particular customer. T-1 Service is available to Business Customers located within the exchanges of Rock Hill, Fort Mill, Lancaster, Heath Springs, York, Lake Wylie, and Clover, South Carolina.

  1. Installation Charge $475.00 per T-1 facility
    2. Monthly Rate for customer located in Rock Hill Exchange $195
    3. Monthly Rate for customer located in Fort Mill Exchange $195
    4. Monthly Rate for customer located in Lancaster Exchange $295
    5. Monthly Rate for customer located in Heath Springs Exchange $295
    6. Monthly Rate for customer located in York $798
    7. Monthly Rate for customer located in Lake Wylie $798
    8. Monthly Rate for customer located in Clover $798
    9. Per Minute Rate: 5.9¢. 1 yr term; 5.5¢; 2 yr term; 5.1¢ 3 yr term.
    10. Usage is billed on six-second increments.
    11. The Initial Service Period for T-1 Service is one month. Customers who cancel T-1 WATS before the end of the initial service period will be billed installation charges and a full month’s recurring charges.
    12. Customers canceling T-1 WATS after the initial service period will be billed a pro-rated monthly charge.
    13. Domestic calling card calls are 25¢ per minute with no surcharge per call.
    14. Customers on this plan receive a 10% discount on Operator Service Calls.
    15. Customers on this plan receive a 15% discount on International calls.
    16. Customers with dedicated T1 and direct billing are eligible for a dedicated rate of 3.2¢ per minute on all outbound and inbound calls, a monthly recurring rate of $175 per T-1 facility, and a rate of 41¢ per message on directory assistance.
    17. Some dedicated T-1 service arrangements may only require a T-1 circuit within the CLD central office. For these services, a T-1 monthly rate of $120 will apply for each circuit required.
    18. Dedicated T-1 customers with direct billing, 3 year term agreement and over 250,000 total long distance minutes per month are eligible for an in state per minute rate of 2.5¢ and out of state of 1.9¢.

    800 SERVICE

800 service is a one-way inbound service originating on feature group facilities provided by the company and terminating on a regular telephone line(s) and is available to both business and residential customers. This service enables the Customer to receive calls that are toll-free to the origination party. The Customer is responsible for payment of all charges associated with calls so terminated.
Residential 800 Service
1. Monthly Charge $2.00
2. Rate per Minute 18¢
3. Rate per Minute is 10¢ if customer also subscribes to the Great Rate, Nickel Now or Easy Talk Plans.
4. Monthly fee is waived if total charges, including monthly fee, are $20 or more.
5. Usage is billed in one-minute increments.
6. There is a 30¢ surcharge for all toll free calls originating from a payphone.
Business 800 Service
1. Monthly Charge $5.00
2. Rate per Minute without term commitment 9.9¢. Chamber member 8.9¢.
3. Rate per Minute with one-year term commitment 8.9¢. Chamber members 6.9¢
4. Rate per Minute with two-year term commitment (non Chamber members) 6.9¢
5. Monthly fee is waived if total charges, including monthly fee, are $20 or more.
6. Usage is billed in six-second increments.
7. There is a 30¢ surcharge for all toll free calls originating from a payphone.

CALLING CARD SERVICE

The Telco Advantage Card will save you money over operator assisted calls placed away from home. The card is issued free of charge and may be used anywhere in the United States through the toll-free number 1-800-674-7283 (SAVE).

The Telco Advantage Card has the following features: repeat dialing; voice message store and forward; direct connection from directory assistance; Telco voice mail; speed dialing; conference calling; and voice news networks.

Using Card Within the United States
The following surcharges and per-minute rates apply when using the calling card within the United States (usage is billed on one-minute increments):

  Surcharge Per-Minute
Domestic $0.50 $0.20
To Alaska and Hawaii $0.50 $0.35
To U.S. Virgin Islands/Puerto Rico $0.50 $0.20
To Canada $1.00 $0.40
To Mexico $1.00 CLD Direct Dial International Rates
Operator Completed $1.00 CLD Direct Dial Rate
To International $2.79 CLD Direct Dial International Rates
Audio Text $0.00 $0.30
Voice Mail $0.00 $0.25
Message Store/Del $0.00 $0.30
Conference Calling $1.00 $0.30
Directory Assistance $0.95 $0.00

Using Card Outside the United States
The following surcharges and per-minute rates apply when using the calling card outside the United States (usage is billed on one-minute increments):

  Surcharge Per-Minute
From Alaska and Hawaii $0.50 $0.35
From U.S. Virgin Islands/Puerto Rico $0.50 $0.35
From Canada $1.00 $0.50
From Mexico $1.00 $1.90
From International $2.79 See rate table below

 

Rate Table for Calling Card Per-Minute Rates originated outside the United States:
Andorra
Australia
Austria
Azores
Bahamas
Barbados
Belgium
Bermuda
Brazil
Chile
China
Columbia
Cyprus
Denmark
Dom Rep
Faeroe Isl.
Finland
France
Germany
Greece
Greenland
Guam
Hong Kong
Hungary
Iceland
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Korea
Lichtenstein
Luxemborg
Madeira Isl.
Malaysia
Marshall Isl.
Monaco
Netherlands
Neth Antilles
New Zealand
Nicaragua
Norway
Panama
Philippines
Poland
Portugal
Russia
St. Kitts
St. Vincent
San Marino
Singapore
South Africa
Spain
Sweden
Switzerland
Taiwan
Thailand
Trinidad/Tob
Turkey
UK
Uruguay
Vatican City
Venezuela
$1.65
$1.50
$.85
$2.00
$1.20
$2.00
$1.55
$2.10
$3.65
$1.80
$3.40
$1.70
$2.00
$1.70
$1.40
$1.65
$1.70
$1.65
$1.55
$0.15
$1.65
$1.70
$1.95
$1.55
$1.75
$2.15
$1.55
$1.90
$1.70
$2.00
$1.80
$1.95
$1.65
$1.60
$2.00
$1.95
$2.55
$1.65
$1.55
$1.45
$2.15
$2.05
$1.70
$1.50
$1.85
$2.05
$2.00
$1.78
$1.55
$1.55
$1.65
$1.90
$2.35
$1.90
$1.55
$1.70
$1.75
$2.00
$2.05
$2.80
$0.07
$1.75
$1.65
$2.60

OPERATOR-ASSISTED SERVICE
Operator Services denotes any telecommunication service initiated by a Customer that includes, as a component, any automatic or live assistance to a Customer to arrange for billing or completion, or both, other than automatic completion with billing to the telephone from which the call originated or completion through an access code used by a Customer, with billing to an account previously established with a carrier by the Customer. The domestic rates in this section are applicable to operator assisted calls within the United States and the international rates in this section are applicable to operated assisted calls outside the United States.

An Operator Station Call denotes an operator assisted call wherein the person originating the call is assisted by an operator but does not specify a particular person, department or extension to be reached through a PBX attendant. The call may be billed to the originating number or the terminating number (a Collect Call).

A Person-to-Person Call denotes an operator assisted call, which is placed under the stipulation that the caller will speak only to a specific called party, a specified extension or office to be reached through a PBX attendant. The caller must arrange with the operator to make a person-to-person call; otherwise, all calls will be treated as Operator Station Calls.

A Coin Operator Station Call denotes an operator service call which originates from a public paystation.

An Operator Dialed Call denotes an operator service call that requires an operator to dial the station number for the customer, except when a technical problem prevents the customer from dialing the station number.

A 0+ Calling Card Call denotes a calling card call that is routed to an operator by dialing 0+.

An Operator Dialed Calling Card Call denotes a calling card call that is routed to an operator by dialing 0+ where the operator is required to dial the station number for the customer, except when a technical problem prevents the customer from dialing the station number.

Domestic Operator Service Rates
1. Per Minute Rate $0.40
2. Per Call Rate for Operator Station $2.28
3. Per Call Rate for Person-to-Person $6.05
4. Per Call Rate for Coin Operator Station $1.81
5. Operator Dialed Surcharge $0.79
6. 0+ Calling Card Surcharge $0.88
7. Operator Dialed Calling Card Surcharge $2.28

 

International Operator Service Rates –
To Puerto Rico and Virgin Islands
1. Per Minute Rate $0.40
2. Per Call Rate for Operator Station $2.28
3. Per Call Rate for Person-to-Person $6.05
4. Per Call Rate for Coin Operator Station $1.81
5. Operator Dialed Surcharge $0.79
6. 0+ Calling Card Surcharge $0.88
7. Operator Dialed Calling Card Surcharge $2.28

 

International Operator Service Rates – To Canada
1. Per Minute Rate $0.89
2. Per Call Rate for Operator Station $2.75
3. Per Call Rate for Person-to-Person $5.00
4. Per Call Rate for Coin Operator Station $2.75
5. Operator Dialed Surcharge $1.00
6. 0+ Calling Card Surcharge $2.50
7. Operator Dialed Calling Card Surcharge $3.00

 

International Operator Service Rates – To Mexico
1. Per Minute Rate $1.00
2. Per Call Rate for Operator Station $2.75
3. Per Call Rate for Person-to-Person $4.25
4. Per Call Rate for Coin Operator Station $2.75
5. Operator Dialed Surcharge $1.00
6. 0+ Calling Card Surcharge $1.50
7. Operator Dialed Calling Card Surcharge $2.00

 

International Operator Service Rates – To Other International Points
1. Per Minute Rate Direct Dial International Rates
2. Per Call Rate for Operator Station $2.35
3. Per Call Rate for Person-to-Person $4.90

DIRECTORY ASSISTANCE

Interstate Directory Assistance, obtained by dialing 1-NPA-555-1212, is provided at the rate of $1.75 per call.

National Directory Assistance Call Completion Rate of $0.15/minute will apply to all NDA calls in which the customer requests to be directly connected to the long distance number.
DIRECT DIALED INTERNATIONAL MESSAGE TELECOMMUNICATIONS SERVICE
BASIC RATE PLAN

Direct Dialed International Message Telecommunications Service is available to both residential and business customers. The flat rates per minute are available 24 hours, seven days a week.

Canada 12.5¢
Mexico $ 0.35
Puerto Rico $ 0.17
Afganistan $ 2.08
Albania $ 0.68
Algeria $ 0.73
American Samoa $ 1.03
Anartican/Casey $ 0.87
Andorra $ 0.66
Angola $ 1.08
Anguilla $ 0.88
Antartica/Sct $ 0.87
Antigua $ 0.87
Argentina $ 0.88
Armenia $ 1.42
Aruba $ 0.68
Ascension Isle $ 1.57
Australia $ 0.23
Australia Terr $ 0.87
Austria $ 0.33
Azerbaijan $ 0.88
B. Virgin Island $ 0.74
Bahamas $ 0.43
Bahrain $ 1.38
Bangladesh $ 0.60
Barbados $ 1.02
Belarus $ 0.88
Belgium $ 0.29
Belize $ 1.24
Benin $ 1.21
Bermuda $ 0.43
Bhutan $ 1.59
Bolivia $ 1.17
Bosnia &
Herzegovina $ 0.96
Botswana $ 1.00
Bourkina Fasso $ 1.25
Brazil $ 0.41
Brunei $ 0.76
Bulgaria $ 0.65
Burma $ 2.04
Burundi $ 1.29
Cambodia $ 1.78
Cameroon $ 1.57
Canary Island $ 0.63
Cape Verde Island $ 1.10
Cayman Isle $ 0.65
Cen Afr Rep $ 1.72
Chad $ 2.04
Chili $ 0.48
China $ 0.98
Christmas $ 0.87
Coco $ 0.87
Colombia $ 0.77
Congo, Republic of $ 1.53
Cook Islands $ 2.04
Costa Rica $ 0.94
Croatia, Republic of $ 0.77
Cuba $ 1.17
Diego Garcia $ 1.40
Djibouti $ 1.49
Dominica $ 1.03
Dominican Rep $ 0.47
Ecuador $ 0.59
Egypt $ 0.35
El Salvador $ 0.39
Equatorial
-Guinea $ 2.03
Eritrea $ 2.13
Estonia $ 0.65
Ethiopia $ 1.91
Faeroe Island $ 0.68
Falkland Islands $ 1.78
Fiji Islands $ 1.67
Finland $ 0.28
France $ 0.21
French Antilles $ 0.75
French Guiana $ 0.97
French
-Polynesia $ 1.34
Gabon $ 1.62
Gambia $ 1.19
Georgia $ 1.34
Germany $ 0.21
Ghana $ 1.17
Gibraltar $ 0.87
Gilbert Isle $ 1.93
Grandturk Tc $ 1.76
Greece $ 0.67
Greenland $ 1.00
Grenada $ 1.13
Guadeloupe $ 0.86
Guam $ 0.29
Guantanamo
– Bay $ 0.86
Guatemala $ 0.39
Guinea $ 1.21
Guinea Bissau $ 1.59
Guyana $ 1.60
Haiti $ 1.15
Honduras $ 1.03
Hong Kong $ 0.14
Hungary $ 0.55
Iceland $ 0.62
India $ 0.38
Indonesia $ 0.39
Iran $ 1.09
Iraq $ 1.95
Ireland $ 0.29
Israel $ 0.35
Italy $ 0.33
Ivory Coast $ 1.95
Jamaica $ 1.03
Japan 17.5¢
Jordan $ 1.53
Kazakhstan $ 1.28
Kenya $ 1.51
Kirgistan $ 1.99
Kiribati $ 1.78
Korea (North) $ 1.44
Laos $ 1.51
Latvia $ 0.79
Lebanon $ 1.32
Lesotho $ 1.13
Liberia $ 1.01
Libya $ 0.86
Liechtenstein $ 0.47
Lithuania $ 0.86
Luxembourg $ 0.44
Macao $ 1.07
Macedonia $ 0.83
Madagascar $ 1.54
Malawi $ 1.01
Malaysia $ 0.24
Maldives, Rep of $ 1.19
Mali $ 1.67
Malta $ 0.64
Marshall Islands $ 0.93
Mauritania $ 1.14
Mauritius $ 1.33
Mayotte Island $ 2.18
Micronesia $ 1.46
Moldavia $ 1.09
Monaco $ 0.50
Mongolia $ 1.81
Montserrat $ 1.23
Morocco $ 0.92
Mozambique $ 1.22
Namibia $ 1.13
Nauru $ 1.59
Nepal $ 1.70
Netherlands $ 0.24
Netherlands /
Antilles $ 0.64
Nevis Island $ 1.04
New Caledonia $ 1.46
New Zealand $ 0.26
Nicaragua $ 0.97
Niger Republic $ 1.61
Nigeria $ 1.45
Niue Island $ 1.93
Norfolk Island $ 1.12
Norway $ 0.29
Ocean Atlantic E $ 4.97
Ocean Atlantic W $ 4.97
Ocean Indian $ 4.97
Ocean Pacific $ 4.97
Oman $ 1.73
Pakistan $ 0.84
Palau Republic $ 1.69
Panama $ 0.55
Papua /
New Guinea $ 0.95
Paraguay $ 1.25
Peru $ 0.35
Phillipines $ 0.32
Poland $ 0.69
Portugal $ 0.61
Qatar $ 1.55
Reunion Island $ 1.38
Saipan $ 0.93
San Marino $ 0.92
Sao Tome $ 2.08
Saudi Arabia $ 1.52
Senegal $ 2.12
Seychelles $ 1.95
Sierra Leone $ 1.65
Singapore $ 0.55
Slovakia $ 0.67
Slovenia $ 0.49
Solomon Island $ 1.59
Somalia $ 1.74
South Africa $ 0.82
Spain $ 0.63
Sri Lanka $ 0.25
St Helena $ 1.55
St Kitts $ 0.87
St Lucia $ 1.06
St Pierre $ 0.69
St Vincent & the
Grenandines $ 1.25
Sudan $ 1.05
Suriname $ 1.91
Swaziland $ 0.84
Sweden $ 0.24
Switzerland $ 0.28
Syria $ 1.45
Taiwan $ 0.88
Tajikistan $ 1.09
Tanzania $ 1.40
Thailand $ 0.30
Togo $ 1.40
Tongo $ 1.71
Trinidad &
Tobago $ 1.05
Tunisia $ 0.98
Turkey $ 0.36
Turkmenistan $ 1.42
Turks & Caicos
Island $ 1.09
Tuvala $ 1.52
Uganda $ 1.20
Ukraine $ 0.90
United Arab
Emirates $ 1.03
United Kingdom 0.07¢
Uruguay $ 1.08
U.S. Virgin Island $ 0.17
Uzbekistan $ 1.26
Vanuatu $ 1.49
Vatican City $ 0.64
Venezuela $ 0.80
Vietnam $ 1.99
Wallace Island $ 0.79
Western Samoa $ 1.34
Yemen Arab Rep $ 1.50
Yogoslavia/
Serbia $ 0.82
Zaire $ 1.19
Zambia $ 1.46

DIRECT DIALED INTERNATIONAL MESSAGE TELECOMMUNICATIONS SERVICE
ADVANTAGE INTERNATIONAL PLAN
The Advantage International Plan is available to residential customers and is most beneficial to customers who make frequent calls to the countries listed below.

  1. Monthly Fee $1.00
    2. Discount on Per Minute Rate 25%
    3. Discount on all direct dialed calls to the following countries: Bermuda; Dominican Republic; France; Germany; Ireland; Italy; Japan; Korea; Sweden and the United Kingdom.

In addition to all other rates, taxes and charges described in these Guidelines, all end users will be assessed a Universal Service Fund (USF) surcharge on all interstate and international services. The USF helps provide affordable telecommunications services for low-income customers and customers in rural areas. It also provides discounts on Internet access and other services for eligible schools, libraries and rural health care providers. All products offered under these Guidelines are subject to this surcharge including, but not limited to, business and residential 1+ and Toll-Free direct dialed products, T-1 Private Line, Calling Card and Operator Services. This surcharge will be applied to all charges including recurring, non-recurring, minimum usage and special charges for service.

This surcharge will appear as a separate line item on each end user’s bill and is subject to change as mandated by the FCC and by the Universal Service Administration Corporation (USAC) an independent organization that administers this federal program. The USF surcharge is equal to the percentage prescribed by the Federal Communications Commission (FCC) for the fund (also known as the Contribution Factor). The FCC publishes the Contribution Factor on a quarterly basis. CLD will revise the USF surcharge periodically to be consistent with the Contribution Factor.

CLD will also assess a charge to support universal service in South Carolina. The charge, which is prescribed by the Public Service Commission (PSC) of South Carolina, is a percentage of the intrastate and interstate charges within the state of South Carolina of customers whose service address is in South Carolina. The PSC publishes the South Carolina universal service factor annually and sometimes makes interim adjustments. CLD will revise the South Carolina USF surcharge periodically to be consistent with PSC notifications.

CARRIER COST RECOVERY FEE
The Carrier Cost Recovery Fee (CCRF) allows the Company to recover costs such as those associated with provisioning and maintaining customer accounts on the Company’s network as well as interstate and international connection charges. The CCRF, assessed per account on a monthly basis, is $2.39 for residential and business customers who subscribe to the Company’s interLATA long distance service. The CCRF will not be pro-rated and is assessed in full whether or not your billing period covers a full month.

Effective February 1, 2013, CLD will require a $5 monthly minimum charge on all main billing accounts for businesses.