Comporium Voice Mail answers your calls when you are away from your phone or on another call. Customers are notified of new messages by a half-ring or stutter (broken) dial tone when the phone receiver is picked up. Additional notification options are also available, such as e-mail notifications of new voice mails and the option to have audio files of voice mails sent to an e-mail account.

All messages in your mailbox are accessible with a special user-defined pass code and only available to those whom you give access. Additional options are now available to Comporium voice mail customers such as the ability to save, delete, or reply to messages during message review, configure voice mail settings via web portal, forward messages to other Comporium voice mail users, along with many others.

Setting up a mailbox

The voice mail access number is different for each customer. Please call Comporium to get your access number.

You will need a passcode (up to 8 digits) that is easy to remember because you will enter it anytime you want to change your greeting, check your messages by phone and delete messages from your voice mailbox.

These directions will set you up to start using your voice mail and you can explore other options later as you wish.

To Set Up a Mailbox (from the phone the service is billed on°)

  1. Dial the 7-digit voice mail system access number.
  2. Enter the temporary passcode (266767), followed by #
  3. When prompted, enter your new passcode (minimum of 6 digits), followed by #
  4. Re-enter your new passcode to confirm, followed by #
  5. Record your NAME, followed by #
    1. You may listen to your new recorded name or move on to the following steps to record greetings by pressing * key.
    2. If you do not want to record your name, say your phone number instead.
  6. Press 1 to get into your voice box and it will probably tell you there are no messages
  7. Press 3 to change your No Answer greeting (when you are unable to answer the phone)
    1. Press 1 to record new No Answer greeting
    2. Press 3 to use the system default No Answer greeting
    3. Press # to repeat menu
  8. Press * to return to the Voice Messaging menu
  9. Press 4 to change your Busy greeting (when you are on the phone)
    1. Press 1 to record new Busy greeting
    2. Press 3 to use the system default Busy greeting
    3. Press * to return to Voice Messaging menu
    4.  Press # to repeat menu

° To set up away from home, dial the 7-digit Voice Portal access number, then press * to get to the Voice Portal Main Menu and follow system prompts.

To Access Messages:

  • Dial the Voice Portal Access Number (indicated above) or #9* (*9# from home phone only)
  • To retrieve messages from home phone or alias*:
    • Enter passcode, followed by #
    • Press 1 to access Voice Messaging
    • Press 1 to play messages
  • To retrieve messages away from home:
    • Enter mailbox number (your 10-digit phone number), followed by #
    • Enter passcode, followed by #
    • Press 1 to access Voice Messaging
    • Press 1 to play messages

*Aliases are numbers commonly used to access voice mail. The system recognizes these numbers, allowing quicker access to messages. Instructions for set up can be found in the user’s guide under Quick Links or in the Voice Mail brochure.
To Access Web Portal:

Please call customer service to receive a temporary password for the first login.             

Rock Hill/York: 326-6450       Fort Mill: 802-9050      Lancaster:  416-9229     Lake Wylie: 746-5758

Signing onto the Web Portal

  • Click here to login (you will be taken to a separate login screen)
  • Enter your User ID (10-digit phone number)
  • Enter your password (you will be assigned a temporary password for the first login)
  • Click Login (you will be prompted to change your password during the first login)

Setting Passwords

  • Under Options (on the left side of the screen), click Profile
  • Click Passwords
  • Click the Set Web Access Password radio button
  • Type the current password
  • Type your new password (case sensitive)
  • Retype the new password (case sensitive)
  • Click Apply to save (“Saved” should appear at the top of the screen)
  • Click Cancel to return to the Profile menu

Setting up Voice Mail to E-Mail

  • Under Options (on the left side of the screen), click Messaging
  • Click Voice Management
  • Make sure the ON radio button is clicked
  • To receive a copy of voice mail messages in an e-mail, check E-mail Carbon Copy and enter e-mail address
    To receive a notification of new messages only, check Notify me by E-mail and enter e-mail address
  • Click Apply to save (“Saved” should appear at the top of the screen)
  • Click OK to return to the Messaging menu

Selecting Aliases

  • Under Options (on the left side of the screen), click Messaging
  • Click Aliases
  • Click Add and type any 10-digit number you may be using to access voice mail and check messages
  • Click OK
  • Click Apply to save (“Saved” should appear at the top of the screen)
  • Once all numbers are entered, click OK to return to the Messaging menu

Please note: Some options that appear in the Web Portal will not work and cannot be configured for voice mail customers:

  • Time Schedules (under Profile menu)
  • Incoming Calls (all options)
  • Outgoing Calls (all options)
  • Utilities (all options)
  • Changing the number of rings before greeting (Greetings under Messaging menu)