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Common Tools and Help.
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Help Center

 

Common Tools & Help


Have a question? Rated with a customer service satisfaction of 99.6%, our knowledgeable team of experts is here to help 24/7.
Contact an agent by clicking on the "Chat with an Expert" tab below or call 888.403.2667.


Antivirus Protection

Keep your computer safe and protected with your free download of Trend Micro. The best in Internet security, Trend Micro protects your computer from harmful viruses. Installation is simply by selecting ‘Manage Anti-Virus Software’ through 'My Account' - Go to My Account >

Email Setup

Once you have requested an email account from Comporium, all you need to do is click here to log in. For additional instructions, like changing your email account setup or setting up your email on an Apple or Android device, Go to Setup Instructions >

Speed Test

Need to check your speed? Speed makes everything online better. Websites load faster, videos stream in higher quality, music streams flawlessly, and downloads blaze. Click the "GO" Button to start your speed test.
*For optimal and accurate speed test results, we recommend using the Google Chrome web browser. Speed tests conducted using Internet Explorer will produce inaccurate results.

Other Helpful Resources



Video Only Closed Captioning Technical Support

To report an immediate technical issue regarding closed captioning for your video service, please contact Comporium’s Repair Service by dialing 6-1-1 or the local number for your area.

Written complaints may be dropped off at your local Comporium office; mailed to:
Closed Captioning Coordinator, Regulatory Affairs, PO Box 470, Rock Hill, SC 29731; faxed to: (803) 326-5703; or e-mailed to: closedcaptions@comporium.com. (Please note that this email address is for closed captioning issues ONLY.)

If you wish to speak to the Closed Captioning Coordinator, you may call the following toll free number: (877) 355-3253 (please note: this number is only for closed captioning questions or complaints).

Email Configuration Changes