What can I do prior to calling technical support?

A simple way to troubleshoot your DSL modem connection is to power cycle. To perform this process:

1. Unplug the DSL modem power cord (thin black cord) from the back of the modem. If you have a router, unplug its power cord as well.

2. Wait approximately 30 seconds.

3. Plug ONLY the DSL  modem in and wait for the “Cable” or “Online” light to become solid (Note: if the light does not become solid, contact technical support). Then plug the router back in.

4. Restart any computers connected. If you still cannot connect, contact technical support.