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Issue Description: SuperPods are not connecting to the cloud and will show as offline when plugged into an ASUS router that has AiProtection enabled.
ASUS AiProtection supported router models: https://www.asus.com/us/AiProtection/
Cause of issue
SuperPod traffic is being classified incorrectly as part of a spoofing vulnerability by the ASUS AiProtection Dual-Way IPS Protection, which blocks the device from connecting to the cloud. ASUS’s Security Interface will show something similar to the following:
2020-02-01 19:36:12, M, Device Infected, 192.168.50.140, SERIAL_NUMBER_Pod_900200700, FILE Microsoft Windows CryptoAPI Spoofing Vulnerability -2 (CVE-2020-0601)
2020-02-01 19:36:08, M, Device Infected, 192.168.50.54, SERIAL_NUMBER_Pod_900203800, FILE Microsoft Windows CryptoAPI Spoofing Vulnerability -2 (CVE-2020-0601)
2020-02-01 19:36:03, M, Device Infected, 192.168.50.141, SERIAL_NUMBER_Pod_900203800, FILE Microsoft Windows CryptoAPI Spoofing Vulnerability -2 (CVE-2020-0601)
Solution: AiProtection stays in sync with Trend Micro’s cloud database to get the latest signatures for the Intrusion Prevention System, including: Malicious Site Blocking, Infected Device Detection, and Blocking, and Content Filter features.
In order to fix this issue, Trend micro launched the Signature Version 2.162 for ASUS Routers. In order to update the “Signature Version”, go to Asus Web Interface > Administration > Firmware Update, Check for Signature Version 2.162 or above.
If you have received a notification that your pods are placed too far apart, simply move them closer together to help improve your network’s performance! We recommend placing Pods 30-40 feet apart. Note that if you have particularly thick walls (brick, concrete, or large amounts of metal) or furniture blocking a pod, you may need to reduce these distances.
After rearranging your pod[s], your network should begin to optimize and establish improved connections. Optimizations may take a few minutes to complete. Once finished, you can check your Plume app to see if your pod’s health has improved! You can also try running a speed test from your device to see the latest results.
If you received this notification, but haven’t noticed any issues with performance, you may not need to take any action. Many devices, especially IoT devices such as thermostats, smart plugs and lights don’t require much bandwidth to operate.
There are many possible reasons why one or more of your pods would appear disconnected or offline.
Entire Premium WiFi Network is Offline
If you have received an alert stating your network is offline, follow these steps to bring it back up.
Single or a few Pods are offline
Depending on your configuration, Premium WiFi services will continue to work in the event of an Internet or Cloud outage allowing you to continue accessing the local network.
Although the configuration is through the cloud, during the outage you will not be able to make any changes to the network.
A pod must be deleted before being moved from one network to another. If you purchased the pods brand new, please contact Comporium Support for help.
If one of the pods happens to lose connection or is unplugged, the system will reconfigure itself or self-heal so you don’t lose WiFi connection. Another path will be formed using your other pods to maintain coverage and network health. When the pod is restored, it is automatically placed back into the network, and optimization will take place.
What to do when receiving poor ISP Speed Test results
Premium WiFi’s built-in ISP Speed Test measures the speed of the link from your Gateway pod to your Internet connection using Ookla’s speed test servers. If those results are not close to your Internet Connection’s advertised speed, these tests will help you find the cause.
Checking the Ethernet connection
The Ethernet connection between the Gateway pod should always be checked first if the ISP Speed Test results in a lower speed than 100 Mbps and the expected ISP download speed is greater than 125 Mbps.
Premium WiFi powered by Plume is connected directly to the modem or Optical Network Terminal (ONT)
Premium WiFi powered by Plume is connected to a separate router
Premium WiFi powered by Plume is connected to a Comporium provided modem/router combo (Residential Gateway)
Router or modem/router issues that affect speed
Upstream devices using bandwidth
Premium WiFi will automatically run an ISP Speed every three hours if the network is idle. However, the activity of devices connected upstream from the Premium WiFi network like the devices directly connected to the router are not monitored. This means that the automatic ISP Speed Tests will run even while those upstream devices are using the internet and the speed test results will reflect this.
If a pod displays “Poor health” and you are noticing an impact, there are a few steps you can take to improve its health:
Move pods closer to each other
Hardwire pods to your router or switch
If your home is wired and you have available ports that connect back to a switch or router, hardwiring pods to those ports to other areas in your home will improve performance.
Keep Pods in the open and away from metallic objects
Eliminate sources of interference
If an issue arises with the connection health of one of your pods, you will be notified through the App. Otherwise, you can view the connection health of a pod at any time by selecting any blank space of the App’s landing screen, followed by the pod you’d like to check.
Here’s what could be slowing you down: