COVID-19: We are committed to keeping our customers and employees safe and connected. LEARN MORE
See plans available in your area
Now available to over 30,000 homes, Zipstream is the premier High Speed Internet package at Comporium.
Comporium Premium WiFi is the whole home solution for your wireless needs.
Products, services and prices are subject to change in different locations. Enter your address to see what offers are available in your area.
Access to all your favorite shows whenever, wherever.
Watch from your PC, laptop, iPad, iPhone or Android. FREE for channels that are part of your TV package.
An Easy way to a smarter home.
Port forwarding (opening ports) allows you to open specific ports in the router’s firewall which are needed by some services to communicate to devices on your network. A port has an internal and an external value called the port number. Multiple external hosts can use the same external port number, but each internal port must be different, this allows Network Address Translation (NAT) to identify the destination for inbound traffic.
Port forwarding is necessary when you are having issues related to a restricted NAT.
UPnP allows services to automatically set up port forwarding rules, although you can also manually set up port forwarding. Manual set up can be tedious if you are setting rules for multiple services and multiple devices. You should not enable UPnP and set up port forwarding at the same time.
Because you are opening/forwarding ports in the firewall, this setting must set in the router. If Premium WiFi is in bridge mode, you will need to set up port forwarding rules in your router. If you are using Premium WiFi in router mode, port forwarding can be set up in the Plume app:
Each person can have a primary device assigned to their profile. That primary device’s connections and disconnections from the network determines if they show up as being at home, which is also important for managing Plume Sense alerts.
You should always choose a device they are not likely to leave home without and that will always stay powered. Smartwatches that connect to WiFi or mobile phones are ideal.
The device needs to be disconnected:
Add a person:
Assign a primary device to a people profile:
Assign a device to an existing person:
Remove a person:
ISP Speed Test
Want to verify that you’re receiving your internet plan’s advertised speeds? Premium WiFi Auto-runs an ISP Speed Test from your Gateway pod every 3 hours as long as your network is idle, in order to provide you with an up to date number. You can also choose to run the ISP Speed Test anytime via the Plume app on iOS and Android, even when you are not connected to your network.
To run the ISP Speed Test:
ISP Speed Test limits
The limit for SuperPods is 1 GBps. If you have a connection faster than this and have a Pod as the gateway, you can use the Device Speed Test feature when your mobile is connected to the Gateway Pod, to get a better idea of the Speed coming into you Gateway Pod. If you have a PC or Mac, you can download the stand-alone OOKLA speed test App to run speed tests while connected to the Gateway Pod.
The most likely reason there would be a gap in the ISP Speed Test history is that your network was busy at the time the automatic test was scheduled. By default Premium WiFi runs an ISP Speed Test every 3 hours. If your network is busy at the scheduled time, that test will be skipped.
The Automatic ISP Speed Test will not run if your network is offline or if the speed test servers are temporarily unresponsive. If this is the case, please check your connection and try running the test again at a later time.
If you’ve run some ISP Speed Tests on your network already (or if they’ve run automatically), you may have noticed some beautifully colored bars appear on your chart!
Each gradient actually represents the status of your network during the time the speed test was run.
The fastest speed test from your selected time frame from (24 hrs, 7 days, or 30 days) will always appear with a green gradient. Conversely, the slowest will be red. The results in between these two will appear in purple.
Additionally, manual speed tests will appear with an “M” on top of the graph.
Note: When many speed tests are run in a short amount of time, the results may be averaged into one bar to avoid overpopulating the chart.
You can always view the status of your pods from the main menu Ξ by selecting Adapt. You will be able to scroll through all the pods associated to your network with its current status.
App users have access to the network’s topology where you will see a web-like structure representing each pod and connected devices on your network. This enables you to easily view the status of your pods and the devices that are actively connected to your network.
The colors of the icons signify the status of your pods:
On the pod detail screen above, the app reports the current pod Health. Pod health describes the connection quality of the link between this pod and its immediate parent pod.
Pod health takes into account the WiFi signal strength, the speed of data transmission, and available airtime to send and receive data from the upstream connected pod.
When your pod is moved, Premium WiFi recalculates the pod health to keep this information current. Pod health ranges from Excellent to Poor and is described below.
Pod has a stellar connection to the upstream pod. The WiFi environment is wide open for communications between the pods. All applications should run flawlessly.
The connection to the upstream pod is okay. All applications on the connected devices should run without any major impairments. Some initial buffering may happen for very high-speed applications such as 4K video streaming
The connection to the upstream pod is not ideal for real time applications or high throughput applications, like 4K video streaming.
The pod is not able to communicate well with the upstream connected pod. It may be too far from it or large amounts of interference may exist in its current location. Connected IOT devices or downstream pods and their connected IOT devices may continue to work, but real-time applications such as video conferencing or streaming may suffer.
Yes! Premium WiFi puts your router in the cloud. Therefore you have access to all the features of the app, from running a speed test to making changes to your Device Freeze schedule, anywhere you go.
How do I rename my pod?
Each pod is provided with a default name when you set it up the first time. Renaming a pod allows you to select your own pod names, making it easier for you to identify the pods and their location.
If you are not sure which pod is which, there are two easy ways to identify them using the app.
Locate and Name
Adding additional pods is effortless!
You can also use the Set Up New Pods option within the Adapt screen
Deleting a pod from your account will completely disassociate this pod from your account. You will be able to add the pod back to your account or add it to another Plume account after deleting the pod.
You can also go directly to the individual pod’s menu by clicking it from the topology view.
On Android, you can delete all pods from the Adapt™ menu by tapping the ︙ on the top-right of the screen.
Using one login, you can manage multiple locations (networks). Follow the instructions below to switch between your locations.
Note: Each network requires a separate membership.
If for some reason you need to start your Premium WiFi setup from the beginning, you can always delete the pods from your account.
Once removed from your account, the pods can be added back to your existing account again or added to a new account and you can go through the setup from the beginning.
The current firmware version on the pods will remain the same. In the rare event that you are having issues because of a recent firmware update, please contact Comporium support at 888-403-2667.