Network Monitoring and Management – Premium WiFi Powered by Plume

What is Port Forwarding? 

Port forwarding (opening ports) allows you to open specific ports in the router’s firewall which are needed by some services to communicate to devices on your network.  A port has an internal and an external value called the port number. Multiple external hosts can use the same external port number, but each internal port must be different, this allows Network Address Translation (NAT) to identify the destination for inbound traffic.

Port forwarding is necessary when you are having issues related to a restricted NAT.

Where do I find Port Forwarding settings?

UPnP allows services to automatically set up port forwarding rules, although you can also manually set up port forwarding. Manual set up can be tedious if you are setting rules for multiple services and multiple devices. You should not enable UPnP and set up port forwarding at the same time.

Because you are opening/forwarding ports in the firewall, this setting must set in the router. If Premium WiFi is in bridge mode, you will need to set up port forwarding rules in your router. If you are using Premium WiFi in router mode, port forwarding can be set up in the Plume app:

  1. You need to set an IP reservation for the local device.
  2. From the IP reservation, tap on Open Port.
  3. Enter a name for the rule (each name needs to be unique).
  4. Enter the External Port number the service requires.
  5. Enter the Internal Port number* to be used on the device.
    1. Use the same number as the external to just open the port or another number to route the traffic to a different port.
  6. Choose the required
  7. Tap on Save.
  8. Repeat these steps for each rule needed.
    1. If the external port has already used for one service, it is not necessary to set it again for a different service on the same device.
    2. The external port number for each rule can be the same, however, the internal port number must always be unique. This means you will need to choose another internal port number for each local device.

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How do I assign a Primary Device to someone?

Each person can have a primary device assigned to their profile. That primary device’s connections and disconnections from the network determines if they show up as being at home, which is also important for managing Plume Motion alerts.

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You should always choose a device they are not likely to leave home without and that will always stay powered. Smartwatches that connect to WiFi or mobile phones are ideal.

The device needs to be disconnected:

iOS

  1. Tap on the people icon and choose a person.
  2. Ensure the device is already assigned to that person.
  3. Tap on Select Primary device and choose a device from the list.

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Android

  1. Tap on the people icon and choose a person.
  2. Ensure the device is already assigned to that person.
  3. Tap on Select Primary device and choose a device from the list.

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How do I create people profiles?

Add a person:

  1. Tap on the People or Devices button on the Home screen
  2. Tap on Add a Person
  3. Add a photo, enter the name, and select the devices used by this person. Assigning devices to the person will allow you to monitor and manage WiFi settings for that person.
  4. Please note that adding a person does not give them access to your app account or passwords. It just allows you to monitor and manage WiFi access for that person.

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Assign a primary device to a people profile:

  1. Tap on the people icon and choose a person.
  2. Ensure the device is already assigned to that person.
  3. Tap on Primary Device and choose a device from the list.

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Assign a device to an existing person:

  1. Navigate to the device.
  2. Tap on the on the upper right-hand corner to view the device menu and select Assign Device to…
  3. Select the profile you’d like to assign the device to.

Remove a person:

  1. Tap on more option son the top right-hand corner
  2. Tap on Remove the person which will remove the profile and historical data consumption information for that person

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How do I view my network speeds?

ISP Speed Test

Want to verify that you’re receiving your internet plan’s advertised speeds? Premium WiFi Auto-runs an ISP Speed Test from your Gateway pod every 3 hours as long as your network is idle, in order to provide you with an up to date number. You can also choose to run the ISP Speed Test anytime via the Plume app on iOS and Android, even when you are not connected to your network.

To run the ISP Speed Test:

  1. Click on the Gateway pod image on the home page of the App.
  2. Selecting this icon will bring you to a history of your ISP Speed Tests.
  3. Tap on Check Speed Now. This will trigger a speed test off of your gateway pod and provide you with the latest results.
  4. You can turn off the Auto-run ISP Speed Test using the toggle switch. On iOS, the toggle is found in the More

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ISP Speed Test limits

The limit for SuperPods is 1 GBps. If you have a connection faster than this and have a Pod as the gateway, you can use the Device Speed Test feature when your mobile is connected to the Gateway Pod, to get a better idea of the Speed coming into you Gateway Pod. If you have a PC or Mac, you can download the stand-alone OOKLA speed test App to run speed tests while connected to the Gateway Pod.

Why are there missing Speed Tests?

The most likely reason there would be a gap in the ISP Speed Test history is that your network was busy at the time the automatic test was scheduled. By default Premium WiFi runs an ISP Speed Test every 3 hours. If your network is busy at the scheduled time, that test will be skipped.

The Automatic ISP Speed Test will not run if your network is offline or if the speed test servers are temporarily unresponsive. If this is the case, please check your connection and try running the test again at a later time.

Notes:

  • Running a speed test may affect the performance of other connected devices, which is why they do not automatically run when the network is busy.
  • ISP Speed Tests only test the connection at the Gateway pod. Use Device Speed Test feature to check the WiFi performance on the other pods in the network.

What do the colors of my ISP speed test results mean?

If you’ve run some ISP Speed Tests on your network already (or if they’ve run automatically), you may have noticed some beautifully colored bars appear on your chart!

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Each gradient actually represents the status of your network during the time the speed test was run.

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The fastest speed test from your selected time frame from (24 hrs, 7 days, or 30 days) will always appear with a green gradient. Conversely, the slowest will be red. The results in between these two will appear in purple.

Additionally, manual speed tests will appear with an “M” on top of the graph.

Note: When many speed tests are run in a short amount of time, the results may be averaged into one bar to avoid overpopulating the chart.

Where can I view my Premium WiFi network status?

You can always view the status of your pods from the main menu Ξ by selecting Adaptive WiFi.  You will be able to scroll through all the pods associated to your network with its current status.

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App users have access to the network’s topology where you will see a web-like structure representing each pod and connected devices on your network. This enables you to easily view the status of your pods and the devices that are actively connected to your network.

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The colors of the icons signify the status of your pods:

  1. Pod is Green– pod that acts as the gateway or is connected to the gateway router.
  2. Pod is White– pod is online and has devices connecting to the internet through it.
  3. Pod is Grey– pod is online but no device is currently connected to it.
  4. Pod is Red– pod is offline.

What does the health of my pod mean?

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On the pod detail screen above, the app reports the current pod Health. Pod health describes the connection quality of the link between this pod and its immediate parent pod.

Pod health takes into account the WiFi signal strength, the speed of data transmission, and available airtime to send and receive data from the upstream connected pod.

When your pod is moved, Premium WiFi recalculates the pod health to keep this information current. Pod health ranges from Excellent to Poor and is described below.

Excellent

Pod has a stellar connection to the upstream pod. The WiFi environment is wide open for communications between the pods. All applications should run flawlessly.

Good

The connection to the upstream pod is okay. All applications on the connected devices should run without any major impairments. Some initial buffering may happen for very high-speed applications such as 4K video streaming

Fair

The connection to the upstream pod is not ideal for real time applications or high throughput applications, like 4K video streaming.

Poor

The pod is not able to communicate well with the upstream connected pod. It may be too far from it or large amounts of interference may exist in its current location. Connected IOT devices or downstream pods and their connected IOT devices may continue to work, but real-time applications such as video conferencing or streaming may suffer.

Can I continue to manage my network when I’m away from home?

Yes!  Premium WiFi puts your router in the cloud.  Therefore you have access to all the features of the app, from running a speed test to making changes to your Device Freeze schedule, anywhere you go.

Can I continue to manage my network when I’m away from home?

Yes!  Premium WiFi puts your router in the cloud.  Therefore you have access to all the features of the app, from running a speed test to making changes to your Device Freeze schedule, anywhere you go.

How do I rename my pod?

Each pod is provided with a default name when you set it up the first time. Renaming a pod allows you to select your own pod names, making it easier for you to identify the pods and their location.

  1. To select the pod you want to rename, click on the selected pod on the topology view of the app or open the main menu by tapping the Ξ on your home screen and tap on Adaptive WiFi™.
  2. Select the pod you would like to rename
  3. Tap on the name and enter the new name and Done

How do I identify a particular Pod?

If you are not sure which pod is which, there are two easy ways to identify them using the app.

Locate   

  1. Tap on the icon on the app home screen.
  2. In the Adaptive WiFi™ tab from the main menu, choose the pod you want to identify.
  3. Tap on the pod image and the LED on the pod will start to blink.
  4. Tap it again to turn off the blinking LED.

Locate and Name

iOS

  1. Tap on the icon on the app home screen.
  2. In the Adaptive WiFi™menu tap on the  next to a pod.
  3. Tap on Locate and Name Pod
  4. Bring your phone close to one of your pods
  5. Once the pod is found, choose a name from the list or enter a custom name.
  6. Repeat as needed and tap the check mark once done.

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Android

  1. Click on the ≡ icon on the app home screen.
  2. In the Adaptive WiFi™menu on the  on the top-right of the screen.
  3. Tap on Find and Name all pods.
  4. Bring your phone close to one of your pods and tap on Label Pods.
  5. Once the pod is found, choose a name from the list or enter a custom name.
  6. Repeat as needed and tap the check mark once done.

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How do I add a pod to my network?

Adding additional pods is effortless!

iOS

  1. From the home screen, tap the +button on the top right of your Plume app home screen
  2. While the app shows that it is “Looking for pods…”, plug-in the other pod(s) or wait for them to connect if already they were already plugged-in.
  3. When the new pod is added, tap Done Adding Pods.
  4. You can now see the new pod added in the topology view of app.

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You can also use the Set Up New Pods option within the Adaptive WiFi screen

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Android

  1. Open the main menu by tapping the Ξbutton on the top-left of the app home screen.
  2. Select the Adaptive WiFi™menu option
  3. In the Pods screen, tap on Set Up New Pods under your pod list.
  4. Plugin the new pod(s) you want to add to the network and once connected tap All done

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How do I delete a pod?

Deleting a pod from your account will completely disassociate this pod from your account. You will be able to add the pod back to your account or add it to another Plume account after deleting the pod.

iOS

  1. Open the main menu by tapping the  Ξ button on the bottom-left of the app home screen.
  2. Tap on the Adaptive WiFi™ 
  3. Select the pod you would like to delete by clicking on the beside the name of the selected pod.
  4. Select Delete this Pod…and then Delete Pod to confirm.

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You can also go directly to the individual pod’s menu by clicking it from the topology view.

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Android

  1. Open the main menu by tapping the  Ξ  button on the top-left of the app home screen.
  2. Tap the Adaptive WiFi™ button
  3. Select the pod you would like to delete by clicking on thebeside the name of the selected pod.
  4. Select Delete Pod and Delete to confirm.
  1. You can also go directly to the pod’s menu by clicking it from the topology view.

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On Android, you can delete all pods from the Adaptive WiFi™ menu by tapping the  on the top-right of the screen.

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How can I check the firmware version on my pods?

  1. Tap on any pod you wish to see device information about
  2. Tap the  icon in the upper right hand corner
  3. Tap View Hardware Info 
  4. Firmware version will be the first item in the list. Please visit this link for full release notes.
  1. In addition to the firmware version, you can also view the pod’s serial number, MAC address and assigned IP address.

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How do I switch from one WiFi network to another in my app?

Using one login, you can manage multiple locations (networks). Follow the instructions below to switch between your locations.   

Note: Each network requires a separate membership.

iOS

  1. From the home screen, tap on your current location at the top of the page
  2. Choose your desired location from the drop-down
  3. Alternatively, you can also switch from the Account menu
  4. From the home screen, tap on the  Ξ button
  5. Tap on the Account tab
  6. Tap on the location you wish to manage

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Android

  1. From the home screen, tap on the ” Ξ” button
  2. Tap on the Account menu
  3. Tap on the location you wish to manage

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Factory Reset

If for some reason you need to start your Premium WiFi setup from the beginning, you can always delete the pods from your account.

Once removed from your account, the pods can be added back to your existing account again or added to a new account and you can go through the setup from the beginning.

The current firmware version on the pods will remain the same. In the rare event that you are having issues because of a recent firmware update, please contact Comporium support at 888-403-2667.