Device Details – Premium WiFi Powered by Plume

What are the specs for a SuperPod?

WiFi Interfaces

  • Triple band, simultaneously operating 2.4GHz and 5GHz 2×2 MIMO and 5GHz 4×4 MU-MIMO 802.11b/g/n/ac radios
  • Operating bandwidths of 20/40MHz for 2.4GHz radio and 20/40/80MHz for 5GHz radios
  • AC3000 Gigabit WiFi (400 + 867 + 1734 Mbps)
  • Wireless On-boarding Interface
  • Bluetooth® Smart Ready

WiFi Channels

  • 1 to 11 for US and Canada

Security

  • WPA2-PSK (AES)
  • SPI Firewall
  • VPN passthrough

Prioritization

  • WMM, DSCP and 802.1p

Wireless Networks

  • Single SSID covering all 2.4GHz and 5GHz bands with custom guest access through Plume HomePass®

Modes of Operation

  • Router mode with NAT, IPv4 DHCP server and firewall or Bridge operation
  • IPv6 propagation when operating in Bridge mode

Operating Requirements

  • Temperature: 32 – 95 F (0 – 35C)
  • Humidity: 10% – 90% relative
  • Power: 110 – 240VAC 50/60Hz

Power Consumption is based on operating use

  • 5W Standby
  • 10W Average
  • 15W Maximum

Ethernet Ports

  • Two 100Mb/1Gb Ethernet ports operating as WAN or LAN
  • Auto-detection of WAN or LAN functionality

Processor: ARM a7 quad core, 717 MHz

RAM Memory: 512 MB

Physical Specifications

  • Dimensions: 3.8″ x 3.4″ x 1.5″ (95.5 mm x 86.7 mm x 39 mm), not including plug

Weight: 7.65 ounces (217g)

What is the maximum WiFi speed of a SuperPod?

For real-world single device maximum speeds on a SuperPod one hop away from the gateway pod, you can expect up to 400-450 Mbps.  We have seen raw single device WiFi speeds of up to 850 Mbps on a SuperPod under ideal lab situations.

Maximum device WiFi speed is dependent on several factors such as:

  • Internet connection speed
  • Overall network traffic
  • Number and type of hops to the gateway pod
  • Type of network application
  • Environmental radio interference and signal strength of the connections
  • WiFi capabilities of the Device

What is the range of the SuperPod?

It’s difficult to provide you with exact numbers because of all the variables and configurations inside a home.

While every home is unique, you can place SuperPods in every other room in your home. It has a range of 30-40 feet through walls and 60-80 feet apart for large open spaces. Our system measures the performance between each pod and creates the best pod-to-pod connections for you after optimization completes.

Does Premium WiFi powered by Plume support IPv6?

Premium WiFi powered by Plume supports IPv6 when the Networking Mode is set to Auto (Bridge). Since your router is distributing IP addresses when Plume is in Auto (Bridge) mode, it will allow IPv4 and IPv6 propagation to end client devices.

Does Premium WiFi powered by Plume support PoE?

Premium WiFi powered by Plume does not support Power over Ethernet (PoE). You will not be able to run PoE devices wired to Premium WiFi, they will require a separate power supply. We have designed our pods with this in mind in order to maintain their compact design, after all we like to be stylish.

All pods must be plugged into an AC outlet and cannot be powered by PoE.

Does Premium WiFi powered by Plume support PoE?

Premium WiFi powered by Plume does not support Power over Ethernet (PoE). You will not be able to run PoE devices wired to Premium WiFi, they will require a separate power supply. We have designed our pods with this in mind in order to maintain their compact design, after all we like to be stylish.

All pods must be plugged into an AC outlet and cannot be powered by PoE.

Why are VPNs being blocked?

When a VPN is in use, the client device’s traffic is encapsulated and will no longer be protected by Premium WiFi AI Security or Content Access features. For this reason, Premium WiFi powered by Plume AI’s Online Protection feature blocks most known commercial VPN service providers by default. Non-commercial VPNs, such as ones from work, school and personal are generally not blocked by default.

If you are comfortable with losing the protection from Online Protection and trust the VPN service in question, you can unblock the VPN service in question.

Does Premium WiFi powered by Plume support WPS?

WPS was a common method of adding a device with a limited user interface (printers, IoT devices) to a wireless network.

Premium WiFi powered by Plume does not support WPS as it was discovered to be a less secure connection method for WiFi networks.

What does the LED light on my pod mean?

No LED

When initially plugging in any pod into an outlet, the light should always turn solid for a moment, and then the LED will slowly pulse while it is trying to connect to the cloud. Once connected to our cloud, the LED will then turn off.

If there is no light at all when first plugging in the pod, check your outlet with another appliance or device to ensure it has power. If the outlet is okay, there may be something wrong with the pod and you should Contact Comporium Support for assistance. Even if this behavior only happens intermittently, you should still contact Comporium support.

Blinking LED

This could mean either of the following:

  • Quick, repeating Double blinks – Pod is waiting for optimization to finish: You will also see “Optimizing your network” message in the app as well. Optimizations usually take a 2-3 minutes, depending on how many pods are connected. Optimizations can be triggered by a change in your environment such as high levels of interference but will also happen overnight and immediately after initial setup.
  • Quick Double blinks – Pod is being named by scanning the pod.
  • Slow continuous pulse/breathing (dim to bright) – Pod is trying to connect with the cloud and depending on the circumstances could mean the following:
    • This is normal before adding the pod to your account, the slow pulse will continue until the pod is added to the account and establishes a connection to the cloud.
    • The pod has lost connection to the rest of your network, which could be a result of extremely poor signal to other pods, especially if the other pods are still online and you have not received a lost internet connectivity notification.
    • Internet connectivity is lost. This is supposed to be followed by a “Network is offline” notification. Follow the Check internet connectivity article for troubleshooting.

If you can’t see all the pods being claimed in your Plume app and if you see the slow LED pulsing on the pod at the same time, the pod is most likely claimed by another household. Contact Comporium Support for assistance.

Continuous rapid blinking (red) – there may be an issue with the onboard software or possible fan failure. Contact Comporium support for assistance.

How can I check to make sure I have an internet connection?

Nobody likes to be without a connection to the internet. Let’s find out what’s causing the problem.

  • Verify that your device is connected to the Premium WiFi network by going to your device WiFi connection settings.
  • Check to see if you can connect to other sites. Open your device browser and go to any website such as www.comporium.com. If you are able to access it, there must be something wrong with the site or app that you were trying to access.
  • If you are unable to visit any website with your device, try to access the internet with another device, your computer or tablet. If you are able to connect other devices to the WiFi network, restart your device and try to connect to the WiFi network. If you are still unable to connect your device to the network, contact us for help.
  • If you are unable to connect all devices to the internet via WiFi connection, connect your computer directly to the modem via Ethernet. You may need to reboot your modem. If you are unable to connect to the internet, contact Comporium Support.
  • If you are able to connect your computer to the internet via Ethernet, verify that your Premium WiFi Service is working.

How can I fix poor pod connection issues?

If a pod displays “Poor health” and you are noticing an impact, there are a few steps you can take to improve its health:

Move pods closer to each other

  • Remember that pods work as a team, so they want to be close enough to communicate with one another. Consider distances around 30′-40′ for SuperPods, which can still vary largely depending on the building materials used in your home.
  • Homes with dense walls need pods closer together than those with lighter construction.
  • Even moving a pod to an opposite wall in the same room can sometimes help create a stronger and more reliable connection for that pod.
  • Place the pods on the inside walls of the home, to build a strong core network to improve performance.

Hardwire pods to your router or switch

  • If your home is wired and you have available ports that connect back to a switch or router, hardwiring pods to those ports to other areas in your home will improve performance.

Keep Pods in the open and away from metallic objects

  • Avoid metal or other reflective objects in between your pods.
  • Avoid obstacles in the way of connecting pods (such as kitchen and laundry appliances, metallic piping, metallic waste bins, or large mirrors).
  • No large furniture right in front of the pod.

Eliminate sources of interference

  • Find sources of interference and eliminate them. Consumer electronics like baby monitors, cordless phones, video senders, microwaves, etc. will cause interference on the same channels used by your WiFi
  • Ensure your old WiFi is turned off.
  • Move your pods further away from sources of interference.

If an issue arises with the connection health of one of your pods, you will be notified through the App. Otherwise, you can view the connection health of a pod at any time by selecting any blank space of the App’s landing screen, followed by the pod you’d like to check.

Does hardwiring pods improve WiFi performance?

Does Premium WiFi powered by Plume support Ethernet Backhaul? 

Absolutely. Premium WiFi supports Ethernet backhaul. This means you can setup multiple gateway pods by connecting them directly via Ethernet to deliver the fastest possible performance to your devices.

The backhaul is the connection between the pods going to your modem and is the core of your network.

An Ethernet switch can also be used to further expand how many pods are connected by Ethernet.

How does hardwiring pods improve the network? 

Having Ethernet cabling in your home provides a large advantage in terms of the WiFi speeds you can achieve.

When Ethernet is not available throughout the home, which is the case of most people, our pods will use WiFi to backhaul the network traffic between the pods. However, if you have Ethernet in your home, you can connect the pods to the Ethernet jacks in the home and that backhaul traffic will travel over the Ethernet cable. In addition to avoiding potential WiFi signal strength issues between pods, this leaves more airtime available for the rest of the WiFi network and devices for increased WiFi speeds.

Also, because you are using the Ethernet to backhaul traffic instead of WiFi, you may be able to space the pods a little further apart since their connection to each other is no longer over WiFi. Just make sure you are not creating coverage gaps for your devices.

Can pods be wired to each other (daisy-chained)?

Yes. You can wire pods to each other in a series of up to 2 pod-to-pod hops. It is important to note that cannot wire pods to each other after a wireless hop, which will cause instability.

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What else can I use the Ethernet port for? 

If you are not using the Ethernet port for backhaul connections, you can use the port for connections to your wired clients, like an XBOX or desktop PC. Even if your device is capable of both WiFi and Ethernet, plugging a normally static device into the free Ethernet port of a convenient nearby pod will help free up more airtime for the WiFi connections of other wireless-only devices.

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An Ethernet switch can be connecting to the pod’s Ethernet port to further expand how many devices are hardwired to that pod.

What kind of Ethernet cable do you recommend? 

You can use any quality Ethernet cable to hardwire your pods, although we recommend CAT 6 or CAT 7 to ensure Gigabit speeds over longer runs.

How do I setup Premium WiFi powered by Plume while keeping my devices connected to the router?

You can easily setup Premium WiFi while keeping your devices connected as long as you have one Ethernet port on your router available to connect the SuperPod via network cable.

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If you do not have any Ethernet ports available on your router, you can use a switch to add additional ports. Replace one of your devices connected to your router with the switch. Then, connect the previously removed device and pod(s) to the switch via Ethernet cables.

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Would it be better to just connect devices directly into Premium WiFi powered by Plume’s Ethernet port on a pod versus over WiFi?

You will enjoy slightly faster speeds on your device when you hardwire them to a pod by Ethernet cable.

Connecting a device to a pod by Ethernet will not negatively impact your Premium WiFi performance. Premium WiFi supports Ethernet backhaul, meaning you can now create networks with multiple gateways and pod-to-pod Ethernet connections!

Please note that you may need to power cycle the pod you have connected to your device for Premium WiFi to properly recognize and add it to your network.