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Comporium Premium WiFi is the whole home solution for your wireless needs.
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If you seem to have the need to frequently turn streaming for your Nest Cameras back on, you may have the Home Away/Assist Feature activated. This Feature will automatically toggle your nest cameras On/Off depending if you are home or not.
To configure set your cameras to always stream, follow the steps below:
Why is my device not being shown in the Plume app even if it still has an internet connection?
If you have an Ethernet-connected device that is working properly but is not being shown on the Plume app, it is probable that it has a Locally Administered MAC Address (LAA).
How does a LAA get assigned to a device?
These MAC addresses are normally assigned to a device by a network administrator. Often this is useful when creating virtual machines or virtual network interfaces.
How to determine I have a device with a LAA?
You can easily recognize if your device has a LAA by looking at the 2nd character from the left in the MAC address. If the second character is one of the following, it has a LAA:
2 | 3 | 6 | 7 | a | b | e | f
Examples of Locally Administered MAC Addresses:
But, why aren’t these devices showing up?
We filter out the Ethernet connected devices with LAAs because, in the past we ran into issues where random devices would show up in the topology. To mitigate this behavior, we filter out such Ethernet connected devices, but that won’t affect the proper functioning or performance of the device. WiFi connected devices with LAAs are not filtered in this way and will still show in the topology and device list.
Even though these filtered Ethernet devices cannot be assigned to a person and have specific Content Access rules assigned to them at the device level, network level Content Access rules and Guard will still apply.
Ethernet connected devices
Other things to check
Premium WiFi powered by Plume is working to resolve a known issue that prevents Amazon Tablets from accessing some essential features while the Kids content filter is enabled.
In the Plume App, check your Protected tab, and you will see amazon.com as a blocked site with the listed reason as shopping.
As our team prepares a permanent fix, we recommend you take one of two courses of action:
All network lists on your devices are ordered alphabetically. If you cannot find your network, please check your Plume App, go to Settings in the menu, and verify your WiFi network name.
If you still don’t find the Network SSID, try adding the SSID manually through WiFi settings on the device.
Premium WiFi powered by Plume currently does not support hiding it’s SSID.
Many devices state they are only compatible with 2.4 GHz networks or may prevent you from connecting them if your mobile is currently connected on 5 GHz. Usually, these devices tend to be IoT devices that require you to use their app to setup the WiFi connection for the device.
The Vast majority of these devices will connect to Premium WiFi without issue. However, since Network SSIDs broadcast on both 2.4 GHz and 5 GHz simultaneously, you may run into a situation where some of these devices are unable to join your network because of their simplified WiFi implementation.
Ring© doorbells had a known issue that causes them to disconnect intermittently and they will sometimes never connect back to the network until you reset them manually.
If this issue persists, please contact Ring Support to ensure you have the latest firmware version.
While Access® allows you to securely share access to any device in your home with a guest, there are a few caveats with technologies that work beyond WiFi.
Visible Multicast and WiFi Direct devices
Users provide with Guest or Internet Only access, will still be able to see broadcast and multicast traffic from other devices connected to the same pod. This means that your guests may see Home devices (typically through AirPlay or mDNS/ChromeCast), though they will be unable to communicate directly with them.
Devices that are cloud-controlled (such as Nest Cams and Ring Doorbells) will continue to be accessible by their respective smartphone apps and credentials, even if the Guest Access zone does not permit direct LAN communication to the devices.