Content and Parental Controls – Premium WiFi Powered by Plume

How does Premium WiFi powered by Plume’s content access work?

Premium WiFi’s content access feature will allow you to restrict content for a device or person. We have identified the most common content filtering categories that you can use when personalizing your online experience.

When setting up content filtering for a person or device, you can enable any of the four content filtering categories:

  1. No limits:You can access all types of content.
  2. Kids appropriate: Content that is tagged as NOT appropriate for kids will be filtered and inaccessible.
  3. Teenager friendly: Content that is tagged as NOT appropriate for teens will be filtered and inaccessible.
  4. No adult content: All content tagged as adult content will not be accessible.

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Please note that all devices associated to a person will inherit the content access settings assigned to the corresponding person.

Content access will not work if Privacy Mode has been enabled.

What is seen by the end-user when their content is blocked?

Content that was restricted by our security feature whenever you see the “Access to this website is blocked” message displayed in their browser window (this only appears for HTTP sites, HTTPS sites prevent this and display the browser’s default “can’t be reached” message).

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Will enabling parental controls impact my network’s performance?

Nope! Our team has completed extensive internal and external testing to verify that you won’t see any decrease in performance after enabling Adblocking, Online Protection, or any Content Access settings!

If you are experiencing any performance issues, please contact support for assistance.

Can I set different parental controls on a person, device or location level?

Adblocking, Online Protection, and any custom approve/block lists can be configured on a location, person, or device level. Content access (parental control) settings can be configured on a person and device level.

Location level: Applies to all devices connected to the network.

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Person level: Applies to all devices assigned to a person.

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Device level: Applies only to the single device.

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But what happens if you have different settings configured on different levels for a device?

Priority is given to the most specific settings for a device. For example, if Online Protection is disabled on a location level and enabled for a device, the setting is turned on for the device.

Additionally, if a location has a setting enabled, any new devices and profiles added will inherit the same settings by default.

How can I put a person or device in time out?

Premium WiFi gives you the ability to briefly freeze or pause internet access for a person or device instantly through the Time Out feature.

  1. Navigate to the device or person you would like to time out. Notice the pause button on the top of each screen.

     

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  2. Tapping the pause button once will enable a time out for 15 minutes. If enabled on a person, any device associated with the person is subject to the setting.

     

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  3. Tapping the button a second time will extend the timeout to 30 minutes. A third tap will end the timeout.

     

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What you will see:

When a device is frozen, it will not be able to access content. If you try to load an HTTP site, you will be redirect to the captive portal screen. However, if it is an HTTPS site, the page will simply timeout or say it cannot be reached.

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Plume also gives you the ability to freeze or pause internet access on a device on a schedule through the custom freeze options.

How do I add or remove a person from my account?

Add a person:

  1. Tap on the People orDevices button on the Home screen
  2. Tap on Add a Person
  3. Add photo, enter the name and select the devices used by this person. Assigning devices to the person will allow you to monitor and manage WiFi settings for that person.
  4. You can also assign a Primary device, which is used to determine if they are home.

Please note that adding a person does not give them access to your app account or passwords. It just allows you to monitor and manage WiFi access for that person.

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Remove a person:

  1. Tap on more options on the top right hand corner
  2. Tap on Remove the person which will remove the profile and historical data consumption information for that person

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How do I transfer a device from one person to another?

If you accidentally assign a device to the wrong person, you can simply reassign it to another person profile (or create a new profile).

  1. Navigate to the incorrectly assigned device.
  2. Tap on the on the upper right hand corner to view the device menu and select Assign Device to…
  3. Select the appropriate profile to move the device to. You can also add a new person profile to your app at the same time!
  4. Your device will now appear under the new profile!
  5. Please note that any rules (Adblocking, Content Access, or Online Protection) will be reset to match the new profile.

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How do I freeze or pause internet for a device?

To set a schedule on when to freeze/unfreeze internet on devices, follow the steps below:

  1. Select the device in the app to access the device details page
  2. Tap on Schedule Internet Freeze
  3. Select Until End of DaySchool NightBedtimeIndefinitelyor Custom
    Set the duration if you selected School Night, Bedtime or Custom

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You can set a different duration on each day when you choose the Custom scheduling option.

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Interrupt Internet Freeze:

You will be able to interrupt the internet freeze by either clicking Unfreeze Until End of Day or Clear Internet Freeze to reset the freeze internet schedule.

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What you will see:

When a device is frozen, it will not be able to access content. How that is displayed depends on the content you are trying to access. If you try to load an HTTP site, you will be redirect to the captive portal screen. However, if it is an HTTPS site, the page will simply timeout or say it cannot be reached.

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How do I approve (unblock) a website?

You can approve a website for a device, a person, or an entire network. If you notice a website has been incorrectly blocked, please contact Comporium Support.

To approve websites for everyone, follow the steps below:

  1. Tap on the AI Securitytab inside the main menu.
  2. Tap on Manage security events
  3. Go to Approve and click Approve a New Website
  4. Enter the URL and tap the checkmark to save. Please note that full domain name is required. For example; make sure to write “com” instead of “youtube”
  5. Additionally, you are able to view previously blocked sites under the Protected  Tap or swipe on the site to approve.

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To approve websites at a person or device level, do the following:

  1. Navigate to the desired person or device
  2. Tap on Manage security events at the bottom of the page
  3. Go to Approve and click Approve a New Website
  4. Enter the URL and tap the checkmark to save. Please note that the full domain name is required. For example; make sure to write com instead of youtube
  5. Additionally, you are able to view previously blocked sites under the Protected tab. Tap or swipe on the site to approve.
  6. Please remember that a website allowed for a person will automatically be allowed on all the devices assigned to that person.

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You can also unblock a website from Protected list.

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Simply swipe or tap to add a site to your Approved list.

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Confirm that the site is now Approved

How do I block a website or IP address?

Up to 64 total sites can be manually blocked at the network level and for each person. Another 64 sites can be blocked manually for each device.  IP addresses can only be blocked if you have Outbound IP Protection and Intrusion Prevention enabled.

To block a website for everyone, follow the steps below:

  1. Tap on the AI Securitytab inside the main menu.
  2. Tap on Manage security events.
  3. Go to Block and then tap on .. on iOS or the + if you are using Android.
  4. Choose either Block website or Block IP Address. 
  5. Enter the URL or IP Address you wish to block and tap the checkmark to save. Please note that the full domain name is required for websites. For example; make sure to write “youtube.com”  instead of “youtube”.
  6. Tap on Block to confirm

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To block a website at a person or device level, do the following:

  1. Navigate to the desired person or device.
  2. Tap on Manage security events at the bottom of the page.
  3. Go to Block and then tap on .. on iOS or the + if you are using Android.
  4. Choose either Block Website or Block IP Address. 
  5. Enter the URL or IP Address you wish to block and tap the checkmark to save. Please note that the full domain name is required for websites. For example; make sure to write “youtube.com” instead of “youtube”.
  6. Please remember that a website blocked for a person will automatically be blocked on all the devices assigned to that person.

How do I remove a website from my Approve or Block list?

Premium WiFi allows you to personalize your online experience with customizable Approved and Blocked lists. Up to 50 total sites can be manually blocked at the network, person and device levels combined.

  1. To remove sites from the network level block or approved lists, go to the AI Security tab from the main menu. Navigate to the person or device to remove sites from their blocked or approved lists.
  2. Navigate to the Manage security events This is accessible on the device, person, and network-level as seen below.
  3. Find the site under the appropriate Approveor Block
  4. Tap or swipe to remove the site from your list. Tapping View will bring up a web view of the site.

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