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Now available to over 30,000 homes, Zipstream is the premier High Speed Internet package at Comporium.
Comporium Premium WiFi is the whole home solution for your wireless needs.
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An Easy way to a smarter home.
You need to have an active high-speed internet connection with Comporium, the Plume app, and pods to begin setup.
The Plume app will guide you through the easy setup process, starting with creating your account, then connecting a SuperPod to your modem or router by ethernet cable, and finally adding the rest of the Superpods to complete the setup. Please note that you need to leave the gateway pod connected to the modem via Ethernet to maintain your Premium WiFi network.
Premium WiFi Installation – App Steps
When the Networking Mode in the app is set to either Router Only or Auto mode (default), pods look at the different characteristics of the IP they are assigned.
In Router Only mode, pods look at whether they are getting a different subnet or same subnet, from the modem or router upstream, to the LAN IP subnet in the app.
In Auto mode (default setting), pods see if they are receiving a Public IP or Private IP from the equipment upstream to set the realized mode to either Bridge or Router modes. Therefore, the network hardware used (Modem or Router) upstream to Premium WiFi is not included in the observations as it does not impact what the network mode should be.
The table below shows what the realized network mode will be depending on the app setting in three different setups:
When it comes to getting the best performance out of your Premium WiFi network, pod placement is everything! While every home has a unique size, shape, and WiFi environment, here are some guidelines for maximizing your speeds.
We recommend one Pod for every two rooms. Pods should be spread evenly around the home, especially in rooms and open spaces where it is more common to use WiFi. Typically, they should be placed about 30-40 feet apart through walls and 60-80 feet apart for large open spaces (like a large living room).
Be sure to position pods in central locations along the interior walls of your home to take advantage of the pods’ omnidirectional radios!
Turn Off Additional WiFi Networks
Steer Clear of Furniture
Work Around Your Home’s Construction
We recommend one SuperPod for every two rooms. Alternatively, you can use one SuperPod for covering larger rooms like a living room or master bedroom.
Spread pods evenly around your home, especially in rooms and open spaces where you often use WiFi. We recommend placing SuperPods towards the center of the home instead of the outside walls in order to efficiently utilize coverage of the pods to create a seamless WiFi network.
If you get stuck during the setup process, follow these steps:
My app is stuck on “Still looking for internet connection to Plume pod” screen. How do I get past this?
If the “Still looking for Internet connection to Plume pod…” screen pops up, it means that the Plume App is not detecting an Internet signal on your gateway pod.
Here are the most common reasons for this issue:
Follow these instructions to set up Premium WiFi with modem-router combo box:
Follow these instructions to set up Premium WiFi with your modem that is connected to a separate router.
If you have FTTH (Fiber To The Home), you will have what is known as an ONT (Optical Network Terminator) in home. These ONTs provide DHCP through a Cat5e or Cat6 cable going in to the wan port on a residential gateway like the FiOS Quantum Gateway (FIOS-G1100). One can simply take this cable, set Premium WiFi to Auto mode and connect the Ethernet cable coming from the ONT to the Gateway pod.
You may need to keep the provided residential gateway if it is also required for additional services like Set-top boxes (STB).
We recommend that you keep your pods inside and away from rain or moisture. If you want to improve WiFi coverage in your outdoor space, we suggest that you place a pod just inside your door or take it outside only when you need it for a get together.
Bathrooms are masses of WiFi deflectors because of the pipes and mirrors that lie in or on their walls. In addition, the pods are not really waterproof. We’d recommend skipping the bathroom.
If you received an email saying that your pods have been automatically added to your Premium WiFi account, here’s what you can expect to see and what still needs to be done.
Yes, you can. Please follow these steps to switch pods correctly:
You can easily setup Premium WiFi while keeping your devices connected as long as you have one Ethernet port on your router available to connect a pod via network cable.
If you do not have any Ethernet ports available on your router, you can use a switch to add additional ports. Replace one of your devices connected to your router with the switch. Then, connect the previously removed device and pod(s) to the switch via Ethernet cables.
Not currently, but hopefully in the future, this feature will be added.
In the meantime, Comporium advises you to connect the Plume to a Comporium cable modem gateway or a Comporium router (fiber-based customers). The Static IP address can be configured in the gateway or router and will support the features needed for use with a Static IP address. Should you need assistance changing settings on Comporium provided networking equipment, please contact Internet Technical Support by phone at 866-843-9444 or by webchat.
Turning off the WiFi on your existing wireless router will help improve the performance of your Premium WiFi network by reducing channel utilization. Turning the old WiFi off will also avoid confusing your devices.
Turning your router’s WiFi off will vary by Internet Service Provider or router manufacturer. Make sure you are turning off the radios and not just the SSID broadcast.
Disable WiFi – Belkin
This article will guide you on how to turn off the wireless functionality of your Belkin wireless router. Follow the steps below to learn how.
IMPORTANT: Make sure that the device you will use to log in is connected to your Belkin router’s network.
Disable WiFi – Netgear
Follow the steps below to disable WiFi on your Netgear router:
Disable WiFi – Linksys
Linksys Smart WiFi router – from local network
Log into your router by typing in linksyssmartwifi.com in the browser address bar.
Log into the router’s GUI on Web by typing in 192.168.1.1.
Disable WiFi – SmartRG
Disable WiFi – Arris