Door Sensors Archives - Comporium - High Speed Internet, Security, and Digital Video

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  per mo
  
  Shop Now
  
  Includes Ultra Internet and Stream TV HD Basic Plus
  
  Triple Play Offer
  
  Internet, TV & Phone
  
  $
  
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  99
  
  per mo
  
  Shop Now
  
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  Stream TV
  
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My Account
Find a Retail Location

Contact Support
Find offers in your area

Street search
Products, services and prices are subject to change in different locations. Enter your address to see what offers are available in your area.

Alarm

17

Am I charged a fee by local law enforcement for a false alarms?
Can a power surge cause my system to alarm?
Do I have to respond when the alarm goes off?
How do I reset my system after an alarm?
How long will it take for my alarm signal to reach Comporium’s monitoring station?
I hear beeping in my home. Is it my system?
Will a smoke detector function even if the system is disarmed?
Will an alarm report to the central station if the phone line is not available?
What are your response procedures for when my home security system’s alarm goes off?
Why does my system alarm as soon as I open my door?
Why does the system keep beeping after unplugging the wall transformer?
Why did the police not come when my alarm went off?
How long will a siren sound after going into alarm?
Can you reset my alarm form the monitoring station?
How long do I have to disarm the system before it goes into alarm?
Can Comporium monitor my alarm that was installed by someone else?
Do I need to register my alarm system with local authorities?

Batteries

6

How do I replace the batteries in security system equipment?
Does my system give any indicators of battery or a power loss?
How do I change my panel battery?
How long will the battery last when the power goes out?
What can I do if I am notified by Central Station about my system’s low battery?
Where can I buy batteries for my security system?

Billing

28

Will I still receive my paper bill in the mail?
Who made these calls on my phone?
Which browser do I need to use for Online Billing?
When will my account reflect my payment?
When setting up a payment method, where can I find my bank’s routing transit & checking account number?
What should I do about questions or mistakes on my bill?
What is required to sign up for the first time?
What is Pay-by-Date?
What if my email address changes, can I update my information?
What happens when I receive a notice that my phone may be disconnected?
Is my password case sensitive? (all passwords on comporium.com are case sensitive)
Is Comporium’s Online Billing Service Secure?
If I want to dispute a charge that turns up on my bill – and don’t pay the charge, will my local service be disconnected?
I have a turn-off notice on my account, am I still able to make payments?
How will I be notified when my bill is accessible for viewing and paying online?
How do I pay my bill?
How can I get service restored if it has been disconnected for nonpayment?
Do you accept credit card payments?
Am I required to accept cookies in order to log in to Online Billing?
If I selected bank draft, when will my account be debited each month?
If I am making a payment dated today, can I cancel it after I have clicked on the Submit button?
If I have a question or concern about a charge on my bill, can I contest it through online billing?
If I have multiple accounts with Comporium, will I need a User ID and password for each account?
How do I log off of Online Billing?
How do I view previous Comporium bills?
What do I do if I forget my username?
What do I do if I forget my password?
How Do I Register for My Account?

Business Class High Speed Internet

3

Zipstream for Business
Business Class Internet Packages
Business Class Internet Benefits and Features

Cable Modem

10

Can I buy my own cable modem?
How does the cable Television network connect to a computer?
Can I use a cable splitter to connect my TV & cable modem?
Is a cable TV service required in order to receive cable modem Internet service?
Does Comporium provide a wireless cable modem gateway solution?
How can I tell if my cable modem is working?
My Internet is not working. What can I try before contacting technical support?
How Do I Setup My WiFi Network (Browser Instructions)?
How to Set Up Your New Comporium Modem
Can I buy my own cable modem?

Dial-up

4

My Comporium Dial-Up connection keeps dropping. Is there a way I can keep this from happening?
What are the local access numbers for Comporium’s Dial-Up service?
Where can I check my monthly Dial-Up usage?
Where can I check for any available Dial-Up access numbers while out of town?

Digital Video

6

What is the Local Station Fee?
What is the Franchise Fee?
What is the FCC Regulatory Fee?
Moxi User Guide
Moxi App User Guide
How to program the “On Demand” button?

Door Sensors

2

Why is my subscriber portal not recording history/not recognizing when doors are opened?
Can I remove the door contacts if I am remodeling or making repairs?

DSL

3

What can I do prior to calling technical support?
How can I tell if my DSL modem is working properly?
Does Comporium provide wireless DSL modem gateway solutions?

Email

17

Where do I go to configure webmail settings?
What is the maximum email storage space available?
What is the maximum email attachment size?
What are some good tips for preventing SPAM?
What are Comporium’s mail servers?
How many recipients can receive a single email?
How do I setup additional email accounts?
How do I change my account/email password?
How do I access my webmail contacts & groups?
Can I share my calendar?
Can I access my email from the web?
Does Comporium offer a service to protect email?
How do I setup my Comporium email address?
What changes will I need to make to use IMAP?
What software clients can I access my email with?
When switching to IMAP, should I delete my old POP3 account?
I receive an error when trying to send mail. Why?

FTTP

2

Why doesn’t FTTP service have a “modem”?
What are the proper network settings for Comporium Fiber-to-the-premise service?

General Billing

7

Who made these calls on my phone?
What should I do about questions or mistakes on my bill?
What is Pay-by-Date?
What happens when I receive a notice that my phone may be disconnected?
If I want to dispute a charge that turns up on my bill – and don’t pay the charge, will my local service be disconnected?
How do I pay my bill?
How can I get service restored if it has been disconnected for nonpayment?

Home Phone Help

55

Will the Long Distance Service Agreement affect my service?
Will I need to take any actions to accept the new Agreement?
Will all of my long distance services be provided under the new Agreement?
Why is CLD sending me this Long Distance Services Agreement?
Why does the Agreement reference a more extensive Rates, Terms, and Conditions Guidelines and what is it?
Where do I get out-of-town telephone directories?
What should I do when digging where cable might be buried?
What protection do I have, now since companies do not have to file State-to-State and International Tariffs with the FCC?
What is Warm Line?
What is Wake-Up Call Request?
What is Three-Way Calling?
What is the State Universal Service Charge?
What is the Federal Universal Service Charge?
What is the Federal End User Access Charge?
What is the Dual Party Relay Service Charge?
What is the City License Fee?
What is Subscriber Activated Code Restriction?
What is Speed Dial (8)
What is Speed Dial (30)
What is Selective Call Forwarding?
What is Selective Call Block?
What is Selective Call Acceptance?
What is Repeat Dialing?
What is Remote Activated Call Forward?
What is Personal Call Service?
What is Per-Line Blocking?
What is Per-Call Blocking?
What is Long Distance Protection?
What is Inside Wire Maintenance?
What is Distinctive Ringing/Call Waiting?
What is CPNI?
What is Call Waiting?
What is Call Trace?
What is Call Return?
What is Call Forward?
What is Anonymous Call Block?
What if I have a question that isn’t covered here?
What happens if my number is listed incorrectly?
What does the law say about telephone use?
What does the 911 surcharge cover?
What are some tips to save money on Long Distance Calls?
What are some common types of Long Distance Calls?
How do I sign up for the Do-Not-Call list to hault telemarketers and other solicitors from calling me at home?
How do I know someone really works with Comporium Communications when he/she comes to my home or business?
How am I charged for telephone service work at my home or business?
Can you give me information about the billing of 900 number services?
Can I provide my own telephone equipment?
Are there significant changes in the new contract provisions?
Are there programs to help make telephone and broadband service more affordable for low income customers? How is eligibility determined and where can I apply?
What is a Hot Line Service?
What is Simultaneous Ring?
What is Caller ID?
International Direct Dialing
What services are there for the hearing or speech impaired?
How to Set Up Voice Mail

Hosted VoIP

20

Polycom VVX Color Expansion Model Datasheet
Polycom VVX Camera Datasheet
Polycom VVX 500 Datasheet
Polycom VVX 500 Branded Datasheet
Polycom VVX 400-410 Branded Datasheet
Polycom VVX 300-310 Branded Datasheet
Polycom VVX 1500 D Datasheet
Polycom Phone Models Reference Guide
Hosted VoIP Web Portal Login Quick Reference Guide
Hosted VoIP Toolbar Overview
Hosted VoIP Technology Overview
Hosted VoIP Remote Office Overview
Hosted VoIP Overview and Benefits
Hosted VoIP Benefits vs legacy PBX system
Group Voice Portal Quick Reference Guide
Communicator Overview and Features
Business Continuity
BroadWorks Anywhere Overview
Call Manager Quick Reference
Business Trunking Overview and Benefits

Internet Help

24

Zipstream/Gigabit Internet Frequently Asked Questions
What web browsers can I use to access the Internet?
What steps can I take to help secure my Comporium High-Speed Internet service?
What speeds do I need for…?
What do download and upload speeds mean?
What are Comporium’s DNS servers?
Optimizing Your Wireless Internet Experience
Does Comporium support USB connectivity?
Does Comporium offer Internet security options for subscribers?
Comparison of Comporium’s HighSpeed
CGNAT Transition FAQ
Can I connect more than one computer to HighSpeed Internet?
Are there limitations to how much data is provided with my High-Speed Internet service?
Does Comporium offer content filtering services?
Where can I locate the Comporium Service Agreement?
Where can I download software to help my PC remain free of spyware?
What service plans does Comporium offer?
How do I access 24/7 Technical Support?
How can I check my bandwidth/speed?
Does Comporium sell any business networking devices?
Does Comporium provide technology consulting?
What can affect speed test results?
How Do I Setup My WiFi Network (Browser Instructions)?
What are the minimum requirements?

Key Chain Remotes

3

What is the range for a keychain remote and panic buttons?
What if my keychain remote is not working?
Can I add a wireless key chain remote to my system?

Keypad

3

Why is my keypad/touchscreen blank?
What does “FC” on my keypad display mean?
My keypad is displaying “6F” or “BF”

Local Telephone

44

Where do I get out-of-town telephone directories?
What should I do when digging where cable might be buried?
What is Warm Line?
What is Wake-Up Call Request?
What is Three-Way Calling?
What is the State Universal Service Charge?
What is the Federal Universal Service Charge?
What is the Federal End User Access Charge?
What is the Dual Party Relay Service Charge?
What is the City License Fee?
What is Subscriber Activated Code Restriction?
What is Speed Dial (8)
What is Speed Dial (30)
What is Selective Call Forwarding?
What is Selective Call Block?
What is Selective Call Acceptance?
What is Repeat Dialing?
What is Remote Activated Call Forward?
What is Personal Call Service?
What is Per-Line Blocking?
What is Per-Call Blocking?
What is Long Distance Protection?
What is Inside Wire Maintenance?
What is Distinctive Ringing/Call Waiting?
What is Call Waiting?
What is Call Trace?
What is Call Return?
What is Call Forward?
What is Anonymous Call Block?
What if I have a question that isn’t covered here?
What happens if my number is listed incorrectly?
What does the law say about telephone use?
What does the 911 surcharge cover?
How do I sign up for the Do-Not-Call list to hault telemarketers and other solicitors from calling me at home?
How do I know someone really works with Comporium Communications when he/she comes to my home or business?
How am I charged for telephone service work at my home or business?
Can you give me information about the billing of 900 number services?
Can I provide my own telephone equipment?
Are there programs to help make telephone and broadband service more affordable for low income customers? How is eligibility determined and where can I apply?
What is a Hot Line Service?
What is Simultaneous Ring?
What is Caller ID?
What services are there for the hearing or speech impaired?
How to Set Up Voice Mail

Long Distance

3

Long Distance Calling Area Map
Long Distance Calling Area City List
Comporium Long Distance Packages

Long Distance Home Phone

11

Will the Long Distance Service Agreement affect my service?
Will I need to take any actions to accept the new Agreement?
Will all of my long distance services be provided under the new Agreement?
Why is CLD sending me this Long Distance Services Agreement?
Why does the Agreement reference a more extensive Rates, Terms, and Conditions Guidelines and what is it?
What protection do I have, now since companies do not have to file State-to-State and International Tariffs with the FCC?
What is CPNI?
What are some tips to save money on Long Distance Calls?
What are some common types of Long Distance Calls?
Are there significant changes in the new contract provisions?
International Direct Dialing

Manuals

10

How to Program Your Fusion Remote?
8300 DVR Manual
Pioneer 1000 Series Manual
Models 4240C & 4250C Manual
DVR Manual
8300 HDDVR Manual
8300 HDC DVR Manual
4240HDC & 4250HDC Manual
How to Program Your Moxi Remote?
How to Program Your Digital Remote?

Metro Ethernet

1

Metro Ethernet Overview

Mobile App

1

Is the ReadyHome app accessible outside the US?

Monitoring

4

If I move will I have to complete the terms of the monitoring?
Do my monitoring fees cover any service work?
Do I have to sign a contract for monitoring?
Can the smoke detectors in my home be monitored by my security system?

Online Billing

21

Will I still receive my paper bill in the mail?
Which browser do I need to use for Online Billing?
When will my account reflect my payment?
When setting up a payment method, where can I find my bank’s routing transit & checking account number?
What is required to sign up for the first time?
What if my email address changes, can I update my information?
Is my password case sensitive? (all passwords on comporium.com are case sensitive)
Is Comporium’s Online Billing Service Secure?
I have a turn-off notice on my account, am I still able to make payments?
How will I be notified when my bill is accessible for viewing and paying online?
Do you accept credit card payments?
Am I required to accept cookies in order to log in to Online Billing?
If I selected bank draft, when will my account be debited each month?
If I am making a payment dated today, can I cancel it after I have clicked on the Submit button?
If I have a question or concern about a charge on my bill, can I contest it through online billing?
If I have multiple accounts with Comporium, will I need a User ID and password for each account?
How do I log off of Online Billing?
How do I view previous Comporium bills?
What do I do if I forget my username?
What do I do if I forget my password?
How Do I Register for My Account?

Pass Code

4

What is my pass code and can you give it to me via phone?
I enter my code to arm, but nothing happens.
How do I change my pass code?
Do people on my call list need my pass code?

ReadyHome

4

How do I record video from another camera?
How do I get started with Touchscreen Video Recording (TVR)?
How do I save Touchscreen Video Recording (TVR) video?
What cameras are compatible with ReadyHome Touchscreen Video Recording (TVR)?

Security Help

70

How Do I Access the Help Section for My ReadyHome Account?
Will the system accommodate multiple user codes?
Will homeowners insurance be discounted, and what do I need to give to my insurance company?
Why is my Touchscreen black/frozen?
Why is my subscriber portal not recording history/not recognizing when doors are opened?
Why is my keypad/touchscreen blank?
Why does the Red light beam not work on my motion detectors?
Why does my system disconnect me from my phone?
Why can’t I view my cameras?
Why can’t I log into my app?
When people call my home they hear “System System” or a fax like tone?
What is the range for a keychain remote and panic buttons?
What is my pass code and can you give it to me via phone?
What if my keychain remote is not working?
What happens during power outages?
What does “FC” on my keypad display mean?
What does “Duress” code mean?
What does “AC” loss mean?
What devices can be activated while at home during the day or sleeping at night?
My keypad is displaying “6F” or “BF”
If I move will I have to complete the terms of the monitoring?
I enter my code to arm, but nothing happens.
How often should I test my system?
How do I change my pass code?
How do I by-pass a zone or device?
How do I activate the Chime Mode?
How can I test my security system?
Does the warranty cover lightning or other acts of God?
Does my contract automatically renew?
Do you offer extended warranties?
Do you offer any type of medical alert services?
Do the local authorities charge for registering my security system with their jurisdiction?
Do people on my call list need my pass code?
Do my monitoring fees cover any service work?
Do I own my equipment?
Do I need to remove motion or smoke detectors if I paint?
Do I have to sign a contract for monitoring?
Do I have to have a phone line to have a security system?
Can the smoke detectors in my home be monitored by my security system?
Can my system control my lights?
Can my system be moved to a new location?
Can I turn my smoke detectors off?
Can I remove the door contacts if I am remodeling or making repairs?
Can I install a security system in rental house?
Can I add a wireless key chain remote to my system?
Am I charged a fee by local law enforcement for a false alarms?
Can a power surge cause my system to alarm?
Do I have to respond when the alarm goes off?
How do I reset my system after an alarm?
How long will it take for my alarm signal to reach Comporium’s monitoring station?
I hear beeping in my home. Is it my system?
Will a smoke detector function even if the system is disarmed?
Will an alarm report to the central station if the phone line is not available?
What are your response procedures for when my home security system’s alarm goes off?
Why does my system alarm as soon as I open my door?
Why does the system keep beeping after unplugging the wall transformer?
Why did the police not come when my alarm went off?
How long will a siren sound after going into alarm?
Can you reset my alarm form the monitoring station?
How long do I have to disarm the system before it goes into alarm?
Can Comporium monitor my alarm that was installed by someone else?
How do I record video from another camera?
Does my system give any indicators of battery or a power loss?
How do I change my panel battery?
How long will the battery last when the power goes out?
What can I do if I am notified by Central Station about my system’s low battery?
Where can I buy batteries for my security system?
Do I need to register my alarm system with local authorities?
Are permits or registration required for the local authorities?
How do I save Touchscreen Video Recording (TVR) video?

Security Business Help

1

Business Security Overview

System

23

Will the system accommodate multiple user codes?
Why is my Touchscreen black/frozen?
Why does the Red light beam not work on my motion detectors?
Why does my system disconnect me from my phone?
Why can’t I view my cameras?
Why can’t I log into my app?
When people call my home they hear “System System” or a fax like tone?
What happens during power outages?
What does “Duress” code mean?
What does “AC” loss mean?
What devices can be activated while at home during the day or sleeping at night?
How often should I test my system?
How do I by-pass a zone or device?
How do I activate the Chime Mode?
How can I test my security system?
Do the local authorities charge for registering my security system with their jurisdiction?
Do I own my equipment?
Do I need to remove motion or smoke detectors if I paint?
Do I have to have a phone line to have a security system?
Can my system control my lights?
Can my system be moved to a new location?
Can I turn my smoke detectors off?
Can I install a security system in rental house?

Tech Support FAQ

8

Where can I locate a copy of Comporium’s Internet Acceptable Use Policy?
How do I set up a My Account username and password to manage my email and antivirus software?
How do I find or change my Wi-Fi password if I am using an Arris modem for wireless?
How can I maximize my wireless experience?
Can I Use My Wireless Router Instead of the router Comporium Supplied?
How do I use watch TVeverywhere?
What internet package is best for me?
How do I download and install Trend Micro?

Trend Micro

1

FAQs for Trend Micro

TV Help

30

How Do I Set Up My Stream TV Account?
How Do I Download the Comporium Stream TV App?
How Do I Set Up An Amazon Account?
What is the Local Station Fee?
What is the Franchise Fee?
What is the FCC Regulatory Fee?
Moxi User Guide
Moxi App User Guide
How to Program Your Fusion Remote?
How to program the “On Demand” button?
8300 DVR Manual
Pioneer 1000 Series Manual
Models 4240C & 4250C Manual
DVR Manual
8300 HDDVR Manual
8300 HDC DVR Manual
4240HDC & 4250HDC Manual
How Do I Access the Stream TV Welcome Kit?
How do I access my Stream TV on the web?
How Do I Access the How to Guide for Stream TV?
Where can I watch Stream TV?
Additional Stream TV Resources
What are the Benefits of Stream TV?
Stream TV FAQ
How do I set up my FireStick and download the Stream TV app?
How to Access On-Demand Content with Your Comporium TV Service?
How to Access On-Demand Content with Your Comporium Moxi Device?
What is Stream TV?
How to Program Your Moxi Remote?
How to Program Your Digital Remote?

TV Help Information

6

What is the Local Station Fee?
What is the Franchise Fee?
What is the FCC Regulatory Fee?
Moxi User Guide
Moxi App User Guide
How to program the “On Demand” button?

TVR

4

How do I record video from another camera?
How do I get started with Touchscreen Video Recording (TVR)?
How do I save Touchscreen Video Recording (TVR) video?
What cameras are compatible with ReadyHome Touchscreen Video Recording (TVR)?

Warranties & Related

6

Will homeowners insurance be discounted, and what do I need to give to my insurance company?
Does the warranty cover lightning or other acts of God?
Does my contract automatically renew?
Do you offer extended warranties?
Do you offer any type of medical alert services?
Are permits or registration required for the local authorities?

Wi-Fi

8

Optimizing Your Wireless Internet Experience
Smart/RG
Netgear Routers
DSL – VisionNet
Arris 3450
Arris 2470 & Arris DCX3635
How Do I Change My WiFi Password?
How to Set Up Your Comporium WiFi (App Instructions)

Stream TV

14

How Do I Set Up My Stream TV Account?
How Do I Download the Comporium Stream TV App?
How Do I Set Up An Amazon Account?
How Do I Manage My DVR Recordings?
How Do I Reset My Stream TV Password?
How Do I Access the Stream TV Welcome Kit?
How do I access my Stream TV on the web?
How Do I Access the How to Guide for Stream TV?
Where can I watch Stream TV?
Additional Stream TV Resources
What are the Benefits of Stream TV?
Stream TV FAQ
How do I set up my FireStick and download the Stream TV app?
What is Stream TV?

Video On-Demand

2

How to Access On-Demand Content with Your Comporium TV Service?
How to Access On-Demand Content with Your Comporium Moxi Device?

Internet Tools

8

How to Set Up Your New Comporium Modem
How to Set Up Your Comporium WiFi (App Instructions)
Arris 2470 & Arris DCX3635
How Do I Change My WiFi Password?
Smart/RG
Arris 3450
Netgear Routers
DSL – VisionNet

Premium WiFi

10

How do I change the WiFi network name or password on Premium WiFi AirTies?
What do the lights mean on the Premium WiFi AirTies device?
Password and Access Control – Premium WiFi Powered by Plume
Network Monitoring and Management – Premium WiFi Powered by Plume
Managing Devices – Premium WiFi Powered by Plume
Device Details – Premium WiFi Powered by Plume
Device Connection Issues – Premium WiFi Powered by Plume
POD Connection and Performance Issues – Premium WiFi Powered by Plume
Basic Setup and Configuration – Premium WiFi Powered by Plume
Content and Parental Controls – Premium WiFi Powered by Plume

Home
Docs
Door Sensors

Door Sensors

Why is my subscriber portal not recording history/not recognizing when doors are opened?
Can I remove the door contacts if I am remodeling or making repairs?

Comporium, Inc.
P.O Box 470 | Rock Hill, SC | 29731

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