Billing Questions
1.
Q:
How can I get service restored if it has been disconnected for nonpayment?
Answer:
A reconnection charge plus all charges billed for service must be paid before your service can be reconnected. This includes any amount you have received on a new bill. You also may have to reestablish your credit, and as a result, we may require an advance payment and/or deposit before reconnecting your service.
A reconnection charge plus all charges billed for service must be paid before your service can be reconnected. This includes any amount you have received on a new bill. You also may have to reestablish your credit, and as a result, we may require an advance payment and/or deposit before reconnecting your service.
2.
Q:
What happens when I receive a notice that my phone may be disconnected???
Answer:
When you receive a notice that your phone bill is overdue and the service may be disconnected, you should immediately contact Comporium and pay your bill. Otherwise, on the specified date, your service will be denied (disconnected) until the bill and any reconnection fees are paid in full.
When you receive a notice that your phone bill is overdue and the service may be disconnected, you should immediately contact Comporium and pay your bill. Otherwise, on the specified date, your service will be denied (disconnected) until the bill and any reconnection fees are paid in full.
3.
Q:
What is Pay-by-Date?
Answer:
Your monthly statement is due when rendered and prompt payment in full is requested. Accounts unpaid in approximately 20 days from the date of billing are past due.
Your monthly statement is due when rendered and prompt payment in full is requested. Accounts unpaid in approximately 20 days from the date of billing are past due.
4.
Q:
What should I do about questions or mistakes on my bill?
Answer:
Call one of our Service Representatives. They will answer questions, investigate possible errors and provide information about your bill.
Call one of our Service Representatives. They will answer questions, investigate possible errors and provide information about your bill.
5.
Q:
Who made these calls on my phone?
Answer:
Your telephone is a service that connects you to the world. If you let people use your phone, you are responsible for the calls they make. Free access to a telephone can be a problem. Please call your Service Representative for advice if you think there is a mistake on your bill.
Your telephone is a service that connects you to the world. If you let people use your phone, you are responsible for the calls they make. Free access to a telephone can be a problem. Please call your Service Representative for advice if you think there is a mistake on your bill.
