| The Trouble Module is a paperless
system that tracks customer troubles from the initial customer
contact through trouble resolution. All required customer
information for Trouble Reports is acquired automatically
from SOMS thus minimizing data entry. Trouble Reporting History
is maintained by the system and can be easily accessed and
printed in desired formats for monitoring purposes.
- Provides a table driven format with user defined codes
- Real-time entry of Troubles Tickets
- Automatically assigns Trouble Ticket numbers
- Provides ability to attach permanent notes to Trouble
Reports
- Automatically checks new Trouble Reports against past
reports to prevent duplicate reporting on the same day
- Automatically checks for denial of service when a customer
trouble is entered
More |
