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Service Order Management Systems (SOMS)
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Customer Receivables:
The Customer Receivables System is an on-line cash system for the
entry of all payments received each day. Information is validated
as it is keyed, and updates are made instantaneously based on that
information. Information through the most recent transaction can
be accessed for printing or review.
- Allows entry of Other Charges and Credits (OC&Cs)
- Permits Service Representative requested disconnection of telephone
service
- Supports automated disconnection of service for non-payment
subject to Service Representative override Cashier, and/or Amount
More |
| The Service Order Management System allows for
multiple uninterrupted sessions. Based on user necessity and authority
levels, menu options are easily added or removed.
Customer Care
- Allows paperless handling of service orders
- Permits user entry of Control files for critical dates, i.e.,
Closing, Billing, Draft, Late Notices, and Temporary Denial of
Service
- Automatically progresses service orders with ability to track
status
More |
