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ROCK HILL, S.C. - (April 17, 2012) -
The Central Station Alarm Association (CSAA), based in Vienna, Va., announced that Comporium Security hasreceived the prestigious “CSAA Five Diamond Certification.”
This Certification testifies that 100 percent of Comporium’s central station operators have achieved proficiency and certification by passing the CSAA Central Station On-Line Operator Training Course. These courses cover virtually all phases of central station communications with customers, law enforcement, fire and emergency services communications centers. This critical area of communications is the life-saving link between the residential or business properties and the law enforcement, fire and emergency services in local areas.
In order to achieve the “Five Diamond Certification,” each and every operator must have not only passed the course, but demonstrated the following:
• Proficiency in alarm verification, which helps reduce false alarms
• Proficiency in communications with the Public Service Answering Points, such as the Emergency 911 centers
• Knowledge of electronic communications equipment, including radio
• An understanding of the codes and standards of such organizations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others
• Proficiency in the area of emergency preparedness under a wide scenario of possibilities.
In addition, these Five Diamond companies have demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money and commitment to 100 percent quality operator training.
There are approximately 2,700 central stations in the United States, which communicate and interact with the law enforcement, fire and emergency services agencies. Of this group, fewer than 150 central stations have achieved the “Five Diamond Certified” status.
About CSSA
The Central Station Alarm Association (CSAA) is a 62 year-old non-profit trade association that represents the major burglar and fire alarm central monitoring stations. CSAA is located in Vienna, Virginia, outside of Washington, D.C.
About Comporium
The Comporium Group of companies make life easier for their residential and commercial customers to access a broad range of communications services, including local telephone, long distance, wireless, cable TV, Internet, security, and media services. Please visit www.comporium.com for more information.
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