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Orecx Call Recording

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A web-based interface that allows the user to record calls as needed. It is accessible from anywhere there is a broadband connection, providing ease of use for mobile workers.

Features

  • Web-based interface
  • All calls recorded
  • Various search criteria
    • Monitored calls, duration of call, phone number, date
  • Integrated media player
  • Live monitoring
  • Ability to export files
  • Audit trails
    • Allows users to keep track of their own logins

Benefits

  • No software to install
  • Accessible from any PC with broadband connection
  • All calls are recorded
    • Inbound calls can be answered on:
      • Broadworks-enabled device
      • Simultaneous Ring-enabled device
      • Calls forwarded via Broadworks to remote device
    • Outbound calls can be placed from:
      • IP desk phone
      • Softphone
      • Broadworks Anywhere
      • Easy search screens
  • Live monitoring
  • Easy supervisor and administration features
  • Easy access to all users assigned to them
    • Easily pull calls
    • See/keep track of all group members’ logins to account
    • Shows frequency of users’ login for viewing or listening to calls
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