- Simple Configuration: The group administrator can fully configure the Auto Attendant through any web browser with only a few mouse clicks.
- Flexibility: The Auto Attendant supports one-key dialing, name dialing, extension dialing and operator dialing, and each is fully configurable by the group administrator.
- Auto Provisioning: Automatically updates when the users of the group make changes, so that name and extension dialing always reach the correct intended party.
- Night Service: Night service is an embedded feature that automatically activates outside of business hours.
- Attendant Types: Auto Attendant can be used in conjunction with other services to create customized solutions addressing specific business needs.
- Multi-Location Service: The Auto Attendant can manage users from multiple sites on the same menu. This feature enhances the use of “virtual” teams across multiple-locations to solve problems.
A front office attendant or receptionist provides the most natural fit for the Auto Attendant, as they usually serve as the central ingress point for incoming calls. Other uses for the Auto Attendant are:
- After Hours: Calls can be forwarded to the attendant after business hours to provide automated access to the company directory.
- Mailbox Attendant: Allows users to have their own voice mailbox. This is achieved by directing overflow calls (busy, no answer, night service) to the attendant, where the caller is prompted to select the recipient of the message and then transferred.
- Multi-level Attendant: Multiple attendants can be organized in a hierarchical fashion to ease the caller navigation.
- Support Center: The attendant can be configured to provide a first screening of support calls and then direct them to the appropriate subject matter expert.
- Personal Attendant: Users who are not available to answer their calls can allow callers to escape to the Auto Attendant from the voice mail greeting.