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Call Center Supervisor

Gives Call Center Supervisors superior management capabilities to monitor and record agent calls, determine training gaps and requirements. Using the available advanced reports, supervisors can determine appropriate staffing levels to manage costs while still effectively handling busy hours.

Reports can be accessed on agent performance and the Queue status is available in real-time to assess productivity levels.

Features All Call Center Agent features PLUS:

Agent Monitoring: Easily monitor agents via real-time agent status reports
Supervisor Barge-In: Barge in on agent calls by clicking on the agent’s name.
- Silent or Tone notify Barge-in
Queues: Easily monitor and manipulate multiple queues.
- Includes Queue Status (number of calls in queue, agents logged in, average wait time)
2 Real Time and 4 Historical Reports