Features All Call Center Agent features PLUS:
- Agent Monitoring: Easily monitor agents via real-time agent status reports
- Supervisor Barge-In: Barge in on agent calls by clicking on the agent’s name.
- Silent or Tone notify Barge-in
- Queues: Easily monitor and manipulate multiple queues.
- Includes Queue Status (number of calls in queue, agents logged in, average wait time)
- 2 Real Time and 4 Historical Reports