Simplified interfaces let call center agents answer, direct and complete calls more quickly, increasing productivity level and the caller’s satisfaction level.
- Call Control: Auto Answer, Hold, Transfer, Conference and Supervisor Escalation
- Agent State Control: Login/Logout, Ready, Not Ready and Wrap-Up
- Auto Screen Pop-Ups: Incoming calls pop up showing information associated with the incoming call
- Auto Dialer: Capable via Outbound Click-to-Dial and Outlook Directory Integration
- Agent Activity Reporting: Agents can see real-time statistics directly on their desktop
- Supervisor Escalation: Escalate calls to supervisor
- Built-in HTML help